Compare EduAgent CRM и Signal Vine

Benefits:

Signal Vine is easy to interact with, learner friendly and best communication software It helps the institution tract all student performance,r... Read more

Signal Vine is easy to interact with, learner friendly and best communication software It helps the institution tract all student performance,records and learners financial dues It also helps to streamline communication between students and the school staff and among students too.

Drawbacks:

To this extend i have not identified a major issue with Signal Vine maybe you just create something like pre-formatted templates to fill in to red... Read more

To this extend i have not identified a major issue with Signal Vine maybe you just create something like pre-formatted templates to fill in to reduce cases of uploading types word documents

Summary:

Streamlined communication in school

Benefits:

My favorite part of the platform is how basic it is - upload a list, set the fields accordingly, good to go. The quick message is the best part ... Read more

My favorite part of the platform is how basic it is - upload a list, set the fields accordingly, good to go. The quick message is the best part of this - and I appreciate that you all are focusing on updating it often to make it so easy to use.

Drawbacks:

I wish there was a better way to review scheduled texts (preview feature with real contact). I see that something is scheduled in my message calend... Read more

I wish there was a better way to review scheduled texts (preview feature with real contact). I see that something is scheduled in my message calendar, but I can't confirm to whom this is being sent. I also do not find the reporting to be very robust. I would like greater summary details for my texts. I also find the fact that I have to work with Word Documents back and forth odd (feels cheap)- I would think there could/should be some sort of form submission with required fields to set up a text. Example of user error: We recently sent out a text that went to the wrong this. This was in large part due to miscommunication. Submitting a form for scheduled texts that explicitly requiring lists be uploaded before scheduling, requires the user to designate the send list or criteria, requiring Gif upload no more than 500kb, etc will eliminate the gray areas in which most error occur. The syncing with Salesforce appears to have been a bit cumbersome. This not my area, but I'm surprised there is not a faster plug and play API built for Salesforce.

Summary:

Ability to mass text! Another touch point for our admin counselors to communicate.

Benefits:

I like that I can text hundreds of students using my laptop rather than my phone. Students are more receptive to texts than to email so I love that... Read more

I like that I can text hundreds of students using my laptop rather than my phone. Students are more receptive to texts than to email so I love that I can use a more reliable form of communication.

Drawbacks:

There are several aspects to this program I found to be very frustrating. I have over 30,000 students in the program and to search one student take... Read more

There are several aspects to this program I found to be very frustrating. I have over 30,000 students in the program and to search one student takes way too much time because their search tool is absolutely broken. It will find any name that contains any of the letters I put in the search, so if I search "Amy" every name with an "A, M or Y" will pop up and I have to look through hundreds of names to find the student. I work on a team and it is very focused on just working for a single person. It doesn't notify you if someone else is texting the same person as you at the same time, so I could be looking up some information for a student and when I reply I can see that someone else, or in one case three others, have responded to that individual. When adding people to the system it is corrupted regularly and I cannot find the students I have added to the system. There have been times when the phone numbers are added but the names aren't, but I can't search by phone number for some reason. I can't set up individual program texting for my specific group, only my director can for the full team so it's not scoped to a personal level.

Summary:

Although there has been a great benefit in the opportunity to reach students via text. I would not recommend this program for the cost and the over... Read more

Although there has been a great benefit in the opportunity to reach students via text. I would not recommend this program for the cost and the overall frustrating experience that I and my team have had. We regularly joke about the frustrations this software has brought us. I would seriously consider other options for picking this one.

Benefits:

Signal Vine is really easy and intuitive to use. Students engage with it very well. The customer support team is wonderful, fast, friendly, and e... Read more

Signal Vine is really easy and intuitive to use. Students engage with it very well. The customer support team is wonderful, fast, friendly, and extremely efficient and competent. I loved it when I started using it, and they just keep making it better.

Drawbacks:

There's really nothing about it that I don't like. My least favorite thing perhaps, is writing new scripts because that's a but tedious and time c... Read more

There's really nothing about it that I don't like. My least favorite thing perhaps, is writing new scripts because that's a but tedious and time consuming, but it's also what I get paid for!

Summary: