Compare PeopleGrove и Signal Vine

Benefits:

PeopleGrove has an easy-to-use format on both the user and admin side. We have users of all ages so it was important that they could navigate the s... Read more

PeopleGrove has an easy-to-use format on both the user and admin side. We have users of all ages so it was important that they could navigate the site as much on their own as possible. We also love the analytics functionalities which provide us with a very robust picture of all our users' experiences. We worked with both our Advancement Services team and our Registrar to help ease and quicken sign on for our alumni and student users respectively. Additionally, the PG team has been very responsive and resourceful by adding new features in response to changes in higher education and nationally. For example, their response to the COVID-19 pandemic was quick and well-executed. It prompted conversations on our end that we hadn't even thought about yet.

Drawbacks:

None to note. Concerns or areas we wanted to grow or add to have always been heard and responded to by the development team.

Summary:

Before PeopleGrove, we were not using a centralized mentorship platform for the whole university. Colleges and units were using their own devices (... Read more

Before PeopleGrove, we were not using a centralized mentorship platform for the whole university. Colleges and units were using their own devices (often Excel documents) to match and connect students with alumni. This platform allowed for a collaboration between the Career and Leadership Development Center and the Alumni Association to help streamline these programs and provide them with a tool to connect their alumni to alumni and alumni to students in a much easier and traceable way.

Benefits:

The data and reporting functionality is robust, and it's user friendly! With ease, administrators can manage user accounts to include merging dupli... Read more

The data and reporting functionality is robust, and it's user friendly! With ease, administrators can manage user accounts to include merging duplicate accounts, adding new information, and importing records.

Drawbacks:

At times, the Bulk Email tool moves processes requests slowly when sending to 25,000+ users.

Summary:

The customer service at PeopleGrove is top-notch, and inquiries and responded to within 24 hours. Answers to questions are specific, and examples a... Read more

The customer service at PeopleGrove is top-notch, and inquiries and responded to within 24 hours. Answers to questions are specific, and examples are cited for additional context and understanding. PeopleGrove continues to develop innovative features to improve the platform, to include aesthetic updates and engineering improvements. Our choice to switch to PeopleGrove greatly advanced our department, providing better service to our growing alumni network.

Benefits:

The best part of PeopleGrove is that it is comprehensive. It has enabled us to take multiple features and streamline them into one system. We now h... Read more

The best part of PeopleGrove is that it is comprehensive. It has enabled us to take multiple features and streamline them into one system. We now have our alumni directory, networking, job board and mentoring matching all in one place rather than managing multiple ad hoc systems.

Drawbacks:

I think with all new systems it can be hard to get alumni to sign up and in the habit of using it. It always takes far more time than any of us ant... Read more

I think with all new systems it can be hard to get alumni to sign up and in the habit of using it. It always takes far more time than any of us anticipate. We did find the registration process a bit extensive but worked with PeopleGrove to streamline.

Summary:

PeopleGrove has phenomenal customer service. It seems whenever I need something, someone gets back to you in seconds with real solutions. They have... Read more

PeopleGrove has phenomenal customer service. It seems whenever I need something, someone gets back to you in seconds with real solutions. They have been great partners in hearing our ideas and concerns and working quickly to make changes.

Benefits:

I love the Alumni Directory and how it allows alumni to reconnect with old classmates. I love being able to see all of our information in a quick ... Read more

I love the Alumni Directory and how it allows alumni to reconnect with old classmates. I love being able to see all of our information in a quick glance on my dashboard and how Insights provides more detailed information. The bulk email function is so easy to use, and I love how I can create templates and drafts and then schedule them to go out weeks in advance.

Drawbacks:

We wish that we could have more control over the look of the platform since we are an art & design school. It would be nice to make it look more u... Read more

We wish that we could have more control over the look of the platform since we are an art & design school. It would be nice to make it look more unique to RISD.

Summary:

My overall experience with PeopleGrove had been very positive. Their staff is incredibly helpful, patient, and kind. Customer service is so impor... Read more

My overall experience with PeopleGrove had been very positive. Their staff is incredibly helpful, patient, and kind. Customer service is so important, and I've never had an issue or question with the platform that wasn't answered extremely fast, and if they were unable to solve the issue immediately, I had full faith that they would eventually get to the bottom of it.

Benefits:

Signal Vine is easy to interact with, learner friendly and best communication software It helps the institution tract all student performance,r... Read more

Signal Vine is easy to interact with, learner friendly and best communication software It helps the institution tract all student performance,records and learners financial dues It also helps to streamline communication between students and the school staff and among students too.

Drawbacks:

To this extend i have not identified a major issue with Signal Vine maybe you just create something like pre-formatted templates to fill in to red... Read more

To this extend i have not identified a major issue with Signal Vine maybe you just create something like pre-formatted templates to fill in to reduce cases of uploading types word documents

Summary:

Streamlined communication in school

Benefits:

My favorite part of the platform is how basic it is - upload a list, set the fields accordingly, good to go. The quick message is the best part ... Read more

My favorite part of the platform is how basic it is - upload a list, set the fields accordingly, good to go. The quick message is the best part of this - and I appreciate that you all are focusing on updating it often to make it so easy to use.

Drawbacks:

I wish there was a better way to review scheduled texts (preview feature with real contact). I see that something is scheduled in my message calend... Read more

I wish there was a better way to review scheduled texts (preview feature with real contact). I see that something is scheduled in my message calendar, but I can't confirm to whom this is being sent. I also do not find the reporting to be very robust. I would like greater summary details for my texts. I also find the fact that I have to work with Word Documents back and forth odd (feels cheap)- I would think there could/should be some sort of form submission with required fields to set up a text. Example of user error: We recently sent out a text that went to the wrong this. This was in large part due to miscommunication. Submitting a form for scheduled texts that explicitly requiring lists be uploaded before scheduling, requires the user to designate the send list or criteria, requiring Gif upload no more than 500kb, etc will eliminate the gray areas in which most error occur. The syncing with Salesforce appears to have been a bit cumbersome. This not my area, but I'm surprised there is not a faster plug and play API built for Salesforce.

Summary:

Ability to mass text! Another touch point for our admin counselors to communicate.

Benefits:

I like that I can text hundreds of students using my laptop rather than my phone. Students are more receptive to texts than to email so I love that... Read more

I like that I can text hundreds of students using my laptop rather than my phone. Students are more receptive to texts than to email so I love that I can use a more reliable form of communication.

Drawbacks:

There are several aspects to this program I found to be very frustrating. I have over 30,000 students in the program and to search one student take... Read more

There are several aspects to this program I found to be very frustrating. I have over 30,000 students in the program and to search one student takes way too much time because their search tool is absolutely broken. It will find any name that contains any of the letters I put in the search, so if I search "Amy" every name with an "A, M or Y" will pop up and I have to look through hundreds of names to find the student. I work on a team and it is very focused on just working for a single person. It doesn't notify you if someone else is texting the same person as you at the same time, so I could be looking up some information for a student and when I reply I can see that someone else, or in one case three others, have responded to that individual. When adding people to the system it is corrupted regularly and I cannot find the students I have added to the system. There have been times when the phone numbers are added but the names aren't, but I can't search by phone number for some reason. I can't set up individual program texting for my specific group, only my director can for the full team so it's not scoped to a personal level.

Summary:

Although there has been a great benefit in the opportunity to reach students via text. I would not recommend this program for the cost and the over... Read more

Although there has been a great benefit in the opportunity to reach students via text. I would not recommend this program for the cost and the overall frustrating experience that I and my team have had. We regularly joke about the frustrations this software has brought us. I would seriously consider other options for picking this one.

Benefits:

Signal Vine is really easy and intuitive to use. Students engage with it very well. The customer support team is wonderful, fast, friendly, and e... Read more

Signal Vine is really easy and intuitive to use. Students engage with it very well. The customer support team is wonderful, fast, friendly, and extremely efficient and competent. I loved it when I started using it, and they just keep making it better.

Drawbacks:

There's really nothing about it that I don't like. My least favorite thing perhaps, is writing new scripts because that's a but tedious and time c... Read more

There's really nothing about it that I don't like. My least favorite thing perhaps, is writing new scripts because that's a but tedious and time consuming, but it's also what I get paid for!

Summary: