Cornerstone Recruiting

Benefits:

It is fairly simple and direct in its layout and design options, which allow for better structure and consistent site performance.

Drawbacks:

Really the backside of the Pro, the simplicity does not lend itself to being a unique platform for your company. If you have specific branding requirements, you will be hard pressed to have them easily plug into the site, and even harder pressed to find someone in their support channels to help you make some modifications.

In sum:

Very solid platform lacking the top tier features that would put it firmly on top.

Benefits:

They have a lot to offer! We love that we have the opportunity to customize every part of Cornerstone! They provide a lot of information in the Success Center from follow-up webinars and also provide the Connect feature to communicate and ask questions about certain topics. They provide a great support team for us. We have been assigned a direct contact with any questions. Very supportive with the integration process! We were invited to attend the Atlanta's user group for all Cornerstone Users. This is Great! This is also a great support team for us too and you can be in direct contact with users-a great way to see others' best practices!!

Drawbacks:

New Releases, you basically are on your own...no testing plan in place. You have to rely on webinars and reading the blogs to stay up on some changes.

Benefits:

Excellent UI Powerful features and functionality Stays up to date with latest learning trends and matches those to features

Drawbacks:

Terrible, I mean TERRIBLE customer support when things go wrong or need fixing/request support

In sum:

CSOD doesn't care about you as a customer on the back end - their whole energy is spent designing cool new features and then using their "Customer Support" team to promote those features to you. Once you're signed up then you pass quickly down their list of priorities. Their team move onto the next client to capture on their licensing agreement. When you need support, something in your system needs fixing then good luck getting a response from their tech support team that meets your expectations. Myself and my team have numerous examples of responses that take >2 weeks to even get a response. When you reply expect the same time to get another response etc. You can call to try and get speedier service, average call wait time 40 minutes - I've waited 90 minutes once! When you try to complain there is no mechanism to take your feedback. You cease to be important once fully implemented. Yes it's the coolest and probably the most powerful LMS out there but please weigh this carefully on the lack of support you will receive when you need it.

Benefits:

Everything you need, all the training, any questions you have, any time the company had to send out action sheets, price changes, merch changes, everything was in one place and well categorized!

Drawbacks:

having really old stuff still in kind of flooded the pool a bit when trying to search for something specific.

In sum:

Almost nothing bad to say, love cornerstone

Benefits:

Our CSM's have been great to work with. They have all been very responsive and are great about following up with questions we pose during calls. Overall Global Support has been helpful, but there was an issue with receiving a call back due to long wait times. It takes time to learn the product, but once you do it is pretty easty to use.

Drawbacks:

There can be a lack of flexibility with the product. I feel many new features just miss the mark of being great and truly effective.

Benefits:

I love that there are so many options to be utilized for a LMS. It is easy to upload a course, as well as to upload or change out documents. Our employees enjoy the Connect part of the LMS; it is a great way to share best practices. Our Client Success Manager has always been amazing and the Technology Specialist we've dealt with is completely brilliant, so I have been pleased with the level of support provided.

Drawbacks:

I think the training process could have been better.

Benefits:

Cornerstone provide great customer support and client approach. They have very professional product management team. Cornerstone functionality covering most of the requirements from different industries for both white and blue collars. They have good possibility to configure solution and they keep delivering new enhancements every Release (quarterly)

Drawbacks:

As Cornerstone become bigger it is difficult to deliver enhancements with the same speed.Cornerstone need to increase number of developers to keep same level of enhancements quality and speed

Benefits:

Powerful, easy for end users to use required very little training, customizable

Drawbacks:

Admin side can be difficult, and there is not always consistency in training documents

In sum:

We first implemented Cornerstone for training and in 2014 we decided to implement the recruitment module as well. It is really an easy soft to implement, since we could do the configuration by ourselves (with the support of a consultant team of Cornerstone). The support from Cornerstone is really efficient and personalized, with allow a great relationship Customer-provider. There are quarterly releases which take into account clients suggestions, and help improve the tool. The current functionalities fit our need in recruitment.

Benefits:

Cornerstone has got to be the most client focused business that I have worked with. They truly listen to concerns and make improvements based on their client input. It is a great pleasure to work with them.

Drawbacks:

The client Success Center is a great resource for help but sometimes can be difficult to find the information you are looking for.