Compare Neko и TM3

Benefits:

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, par... Read more

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.

Drawbacks:

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, ... Read more

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.

Summary:

Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We ha... Read more

Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.

Benefits:

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing rec... Read more

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times.

Drawbacks:

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in kee... Read more

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.

Summary:

TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has p... Read more

TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.

Benefits:

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really ... Read more

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Drawbacks:

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and ... Read more

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising. The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this? The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed.

Summary:

Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3. To requ... Read more

Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3. To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Benefits:

Ease of use and response of technical staff when I need help

Drawbacks:

Nothing it serves my practice well if I need any features they can sort it out for me

Summary:

Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice