All reviews of Patient Communicator
Read recent reviews and users’ true-life stories Patient Communicator. Due to the customer feedback, you will learn more about the benefits and drawbacks of the service, in terms of operability, usability, technical support and a lot more.
Patient Communicator Reviews
32 opinions 4.8/5
«Easy to Use and Customize »
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In sum:
easy to use easy to make changes to email and text templates appreciate the ability to text back patients if needed many new helpful features have been added since we started using the software company open to suggestions and feedback
«Patient communicator review»
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Benefits:
It's nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs.
Drawbacks:
While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can't be completed within practice director by unchecking the allow sms button.
«Easy to Use and A Time Saver»
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Benefits:
The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.
Drawbacks:
The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.
« Best Communication for office and patients»
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Benefits:
I love the ability to send and receive text.
Drawbacks:
What I like least is the ability to only see 2 messages at a time on the mobile app
In sum:
My experience with Patient Communicator has been awesome. Never a bad experience. Love it
«Customer for life»
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Benefits:
The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!
Drawbacks:
I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!
In sum:
Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!
«Useful Tool»
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Benefits:
Easy to work.
Drawbacks:
Sometimes send wrong messages
In sum:
So far a good experience and very useful
«Great way to communicate with patients.»
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Benefits:
Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients.
Drawbacks:
Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name.
In sum:
We have had great experience with them. Always very helpful when we need help.
«Patient Communicator»
Usability
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Benefits:
The ability to reach out to all patients with a blast email
Drawbacks:
Some patients did not like all the communications
In sum:
It was worth using
«Very helpful especially for only having 1 front desk person»
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Benefits:
I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.
«Excellent »
Usability
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Benefits:
It is Very easy to use and set up is seamless. Great support staff.
Drawbacks:
The phone- app For mobile access is not so developed.
In sum:
Very good experience and I highly recommend their services.
«I like Patient Communicator!»
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Benefits:
I like that we don't have to make as many calls to patients, they can now get texts and emails instead. I also like the fact that we can send birthday texts and emails, patients really seem to like that. Sending out the pre-med and post-op information is also great!
Drawbacks:
I will let you know once I have time to really get into this... busy office don't have time to play around... lol
«Great product that saves time and money»
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Benefits:
Enables my staff to complete charts instead of wasting time on the phone
Drawbacks:
Some aspects of the importing new patients can be awkward
In sum:
Increase retention, better capture of Google reviews and less no shows.
«Optional Review»
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Overall rating
Benefits:
Ease of literally communicating back and forth with patients
Drawbacks:
How to set up a template from scratch for emails
In sum:
Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!
«Great system and easy to use»
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Benefits:
Our patients really appreciate the ease and quick responses from us. The systems is very user friendly.
Drawbacks:
My staff seems to like the system and I have not had complaints.
«This is very easy o use and convienent»
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Benefits:
The home page is very easy to understand. If I do have a question, it is very easy to get in touch with someone to walk me through something.
Drawbacks:
So far I have not wanted to change anything
In sum:
Very happy with Patient Communicator
«Saves us time we can spend with patients »
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Benefits:
Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!
Drawbacks:
The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients
In sum:
we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead.
«Great Communicator»
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Benefits:
We seem to make less phone calls to confirm appointments. Most get confirmed through the software
Drawbacks:
The limitation of the number of characters able to type in a text message
«Patient Communicator has taken a huge load off my shoulders»
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Overall rating
Benefits:
1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.
Drawbacks:
There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.
In sum:
I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.
«Good but could be improved»
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Overall rating
Benefits:
Ability to text patients and send different links for forms
Drawbacks:
Inability to text greater than 140 characters and how the program isn't formatted for us to use on a mobile device to answer patient questions.
In sum:
When we work directly with [SENSITIVE CONTENT HIDDEN], things are great since he is quick to respond with a way to assist, however the call center and other employees have made it difficult to get a response in a timely manner.
«User friendly program»
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Benefits:
The program is easy to navigate and my support rep. is very helpful. [SENSITIVE CONTENT HIDDEN] is very patient with me and offers recommendations about options that I may not be aware of.
Drawbacks:
I can't think of anything that I don't like.
In sum:
I am very happy with all aspects of Patient Communicator and would highly recommend the program.
«Large Optometry Practice»
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Benefits:
We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system.
Drawbacks:
The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos.
In sum:
Overall, we appreciate how quickly it updates with our Practice Management System and how quickly customer service responds to our requests.
«Great product»
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Overall rating
Benefits:
It is very easy to use. You can find what you need on the main page.
Drawbacks:
I haven't used it enough to have something I don't like
In sum:
I have used Patient Communicator a little. Every time I have needed to call with a question, they have been very helpful.
«Patient Communicator»
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In sum:
Ben, our trainer was fantastic!
«Thrilled with Patient Communicator!»
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Benefits:
Fabulous customer service. Glad that you now have coverage on Fridays and on Jewish holidays. Wish Pt. Communicator had the ability to send out review requests easily.
Drawbacks:
Template emails tend to be tacky. Graphic design sometimes not on target and tends to have misspellings but not really a problem as we do not do much with emails.
In sum:
Contact patients easily and quickly. System works great. Absolutely no complaints.
«Patient Communicator»
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Benefits:
This software is so helpful , we really like it . It has a lot of features that are very valuable
Drawbacks:
It would be nice to be able to send longer text messages
«PC»
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Benefits:
I like the online scheduling feature also the notifications to patients regarding reminders and pickup for a product.
Drawbacks:
I wish the online scheduling feature would hold the spot on the schedule even if you don't have the patient in yet.
«Good overall program with Excellent Customer Service»
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Benefits:
The system is very easy to use with good customization. I like that I can easily access it from home or office. It also integrated well with our EMR. Patients expect to have access 24/7 and this can provide automated responses and immediate access to appointment times available.
Drawbacks:
It took me a little time to find all the options for customizing. However, the customer service is excellent and they set up everything for us.
«My review»
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Benefits:
I do really like the ease of the portal. The new portal took a little bit to get used to, but it was fairly easy to figure out.
Drawbacks:
I do not like at all that the company keeps adding slides to our program, especially the over abundance of covid slides. Our patients are bombarded enough with Covid without having to see every slide be about Covid.
In sum:
We are able to satisfy our CPC+ and PCMH requirements, and communicate with our patients while they wait in our waiting room
«Great product and service»
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Benefits:
The daily use is simple and integrates well with EHR.
Drawbacks:
There are so many features that it can be complicated to change something quickly.
In sum:
Absolutely great experience from the software setup to the daily implementation. Easy to work with and great support staff.
«Great software, all postive reviews from patients.»
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In sum:
Easy to use Does everything our practice needs and more Support/customer service is outstanding Wish we had this sooner
«Great Texting Software»
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Benefits:
I love the ability to text patients, and have it documented what we tell them. It has dramatically decrease our no-show rate. Our patients know that they can text into us at any time and we can get back to them.
Drawbacks:
I wish it was easier to print communication history from a patient.
«New to Practice »
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In sum:
Being new to the practice i have had numerous questions about the system. they have always helped in a kind and pleasant manner. If they don't know the answer to a question they then find out and get back to me. I would highly recommend them to everyone.