Compare Alinity и GrowthZone

Benefits:

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels... Read more

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Drawbacks:

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

Summary:

Benefits:

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more o... Read more

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more often that not be put into development or rolled out fairly soon after.

Drawbacks:

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone ... Read more

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone exclusively for our communications, but they just don't have the analytical reports we need. Right now we use Constant Contact, which GrowthZone has a great syncing feature with.

Summary:

I think our entire team has been extremely please with our entire experience. The customer support and attention to what customers want and impleme... Read more

I think our entire team has been extremely please with our entire experience. The customer support and attention to what customers want and implementing just that is fantastic. There's a few features that we'd love to see some improvements in (communications, reporting, and marketing automation).

Benefits:

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user ... Read more

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

Drawbacks:

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more... Read more

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules.

Summary:

We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. W... Read more

We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G

Benefits:

We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experienc... Read more

We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experience. As we grow, we'll use more of the Reports to track engagement and renewals. The website editor is also great for designing something professional and for ease of editing. The support service is great. We always get an answer within a day.

Drawbacks:

The accounting menus could be simplified. The Boolean operators in list creation don't work consistently.

Summary:

We switched from another platform because the user experience wasn't what it needed to be to make us competitive. We also believe GrowthZone will ... Read more

We switched from another platform because the user experience wasn't what it needed to be to make us competitive. We also believe GrowthZone will help us grow for many years. We also like the variable rate payment option, particularly in our early years.