Insights On Demand

Benefits:

It was easy to learn how to use Oversight! All communication to the employees can be done through the software and I love how it organizes and keeps track of emails on each expense. It helps us catch duplicate submissions of expenses and oversee other expense submissions.

Drawbacks:

Some of the findings seem to be redundant but it is easy to clear them out on a case by case basis.

In sum:

We are able to catch misuse or error in expenses that are submitted by the employees.

Benefits:

The new feature which allows you to view receipts directly from the workbench instead of going through Concur and looking at each expense report to view the receipt.

Drawbacks:

It seems to run slowly at least once a week and the process to export data to Excel should be easier.

Benefits:

Ability to trend, scrub data, and review on various levels large amounts of data. Navigation between dashboards and action platform is extremely easy, and useful in demonstrating findings to various business units.

Drawbacks:

Certain glitches make the data difficult to analyze in some instances, eg Attendee data. The current system summarizes in a way that provides multiple false positives. The hotel analysis is also inconsistent with our internal thresholds. THe ability to provide company specific price thresholds to analyze would be useful.

In sum:

Quick data review to find fraud, etc.

Benefits:

It is able to detect duplicates and patterns of unusual expenses. It is able to create clear reports to view expenses in various ways.

Drawbacks:

It bases risk on Merchant Categories which can be incorrectly assigned to the expenses. For us, expense risk makes sense. We are still in the midst of adjusting the software to our needs so may be too early to assess.

Benefits:

The access to all our spend data. The reports allow me to drill down to really understand our spend.

In sum:

Full view of our business expenses

Benefits:

The software is very user friendly and intuitive.The in-built email templates are a great time saver. The in-built Risk rating makes it easy to determine what exception to review in priority. This software has given us valuable insight into our spend that is helping us make business decisions. Having all the Expense data including the receipt image in the one system is a real bonus. Oversight helps us ensure we have an objective & standardized audit across regions.

Drawbacks:

Although the customer service is excellent, I would like access to modify certain aspects of the system ourselves such as email templates, or de-scoping exceptions. The Dashboard is not very flexible and does not contain all aspects of the exceptions we would like to report on.

Benefits:

The ability to detect duplicates is an improvement for us. It has allowed us to claw back a decent amount of money.

Drawbacks:

When an exception falls under two seperate insights, it can get confusing at times. It would be great if they could be combined even if they were flagged under two seperate insights, so we didnt have to 'action' two exceptions.

In sum:

the automation has been excellent. Before we audited manually and it took a lot of effort. Now, Oversight does a lot of the thinking for us and we only have to investigate the flagegd exceptions, rather than every single transaction.

Benefits:

We use Oversight to audit our expense reports. It can detect duplicate submissions, fraudulent activity, excessive spending and so much more. We've been able to recoup thousands of dollars in duplicate submissions alone.

Drawbacks:

The overall interface is a little outdated but that's not a big deal

Benefits:

I like the detail that it gives when going through the insights. It helps keep the information centrally located instead of having to constantly switch systems to gather the info needed.

Drawbacks:

I wish the email templates were more easily edited on the user side instead of having to request the changes. It would be helpful to include the ability to edit the tables that include the detail information that's sent to the employee.

In sum:

Ease of daily use to review expenses submitted for the monthly prior. Able to recoup funds that belong to the company via auditing employee expense errors.

Benefits:

Constant state of improvement is driving the easy of use to a better level as usability is tweeked and augmented. The client support team is above reproach for trying to deliver best in class product. I enjoy working with them as we try to make a better product usable for the business entity.

Drawbacks:

Time consuming to review all the exceptions for a unique entity which does valid business which otherwise would not be normal business situations, i.e. many false positive exceptions. Which is in part due to the described experience in a few words... no continuity since implementation through usability customizations for being said unique entity. I would like to always get direction on where to make a right when we hit a red light with the system and reviewing the systems short comings, 90% hitting this "benchmark".

In sum:

Contributing to the information technology development, e.g. creating value.