Kixie PowerCall

Benefits:

It's easy to use and navigate. Extremely useful tool & integrations.

Drawbacks:

There isn't much i can say negatively about Kixie

Benefits:

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Drawbacks:

Set up a conference call on the fly is one area I think that they can invest in.

In sum:

I was very please with the way they send you tutorial videos when you get started which cut the learning curve sharply.

Benefits:

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Drawbacks:

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Benefits:

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Drawbacks:

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

In sum:

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Benefits:

How easily it integrates with our CRM. The systems easily communicate back and forth which makes our lives easier

Drawbacks:

Occasionally the calls will not go through or the user on the other end is unable to hear. A quick refresh and things are good to go again

Benefits:

Easy to use, seamless integration, records the calls, has a great dashboard.

Drawbacks:

Need to configure your internet to prioritize Kixie otherwise it might lag.

In sum:

Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.

Benefits:

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data. Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need. Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Drawbacks:

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues. Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

In sum:

Every software has glitches - so I can look past my frustrations and know that through time and bug fixes, Kixie will continue to improve. The tracking and replay features make my personal experience a breeze.

Benefits:

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

Drawbacks:

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

In sum:

My call volume was average before I used Kixie.

Benefits:

I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Drawbacks:

ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

In sum:

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Benefits:

This software is so easy to use. I mean, crazy easy. People want easy and this company has that in spades.

Drawbacks:

I can't think of a single thing I don't like about it. If I had one request it would just be for call transcription.

In sum:

I can't tell you how perfect this phone software is. I mean it is perfection. The fact that you can power dial and use automation to automatically send emails and texts to folks after making the dial, that is just truly amazing. Also, you can have calls ring back into you once someone opens an email. It is a crazy awesome feature.