Compare Guideline и Papaya Global

Benefits:

By far one of the highest quality software I have used. Incredibly user-friendly, easy to navigate--the engineers behind this app are excellent. I'... Read more

By far one of the highest quality software I have used. Incredibly user-friendly, easy to navigate--the engineers behind this app are excellent. I'm very obsessed with keeping good track of my savings/investments, and Guideline does an outstanding job of helping me achieve this. Their system for 401Ks is perfect, and actually taught me some things I wasn't aware of. Overall amazing app and if your company offers benefits, they should definitely be using Guideline.

Drawbacks:

Maybe a little more interaction. For some people, it may be nice that Guideline stays quiet unless you log in, but I wouldn't mind if maybe, once a... Read more

Maybe a little more interaction. For some people, it may be nice that Guideline stays quiet unless you log in, but I wouldn't mind if maybe, once a month, they checked in to see if what you previously filled out was what you currently wanted. Maybe something like "Hey, you filled out that you want to deduct ____ much money per paycheck for your 401K, is that still alright with you? etc..."

Summary:

Benefits:

Our team really wanted to have a 401(k) option, but we were hestitant to incur the cost. Guideline allows us to offer 401(k) to our employees (and... Read more

Our team really wanted to have a 401(k) option, but we were hestitant to incur the cost. Guideline allows us to offer 401(k) to our employees (and ourselves as owners) at an extremely reasonable cost. It was easy to set up and they have great customer service. It also automatically integrates with Gusto, our payroll provider and they do all of the necessary compliance reporting for us.

Drawbacks:

Honestly, nothing. This software was simple to set up and helped us meeting a key benefit request for our employees.

Summary:

I would recommend Guideline to any business that thinks offering a 401(k) to its employees is too hard or too expensive. It's awesome!

Benefits:

When we were with Gusto it was fine although with limited choices for 401k plan options such as automatically removing terminated employees (sendin... Read more

When we were with Gusto it was fine although with limited choices for 401k plan options such as automatically removing terminated employees (sending a check, rolling into an IRA, etc...) This drove up our participant count and Guideline fees and made us a larger plan requiring an audit much sooner.

Drawbacks:

The service is terrible. We often don't receive responses to our email support inquiries for 7 or 8 days if there is a response. In the past thei... Read more

The service is terrible. We often don't receive responses to our email support inquiries for 7 or 8 days if there is a response. In the past their phone support kicks you off after waiting for an hour; so if they don't pick up within the hour you have to call back to get back in queue. Since outgrowing Gusto, we've had nothing but problems.

Summary:

Since outgrowing Gusto, we've had nothing but problems. When we moved to a payroll system that supports more employees Guideline assured us they w... Read more

Since outgrowing Gusto, we've had nothing but problems. When we moved to a payroll system that supports more employees Guideline assured us they would handle, as per their agreement, the changes to employee contributions, new hires, termination, employer contributions, etc... They have been so slow to make changes that we are being charged for the earnings that our employees would have earned if Guideline had made the contributions sooner. As of yesterday, they still hadn't contributed the employer contributions from the first January payroll. They're requiring us to update owner information for compliance testing but their system doesn't allow us to add all the owners (who have been on the employee roster for years) so that's failed. I've emailed them but don't expect a response for at least a week. We're considering legal action to get them to comply. The audit (that we wouldn't have to do if Guideline would allow us to change our plan document to include common, IRS/DOL approved ways for removing participants) is going to be awful due to Guideline's performance.

Benefits:

It connects with our payroll program so I do not have to do anything to get an employee started with a 401(k) account. That is handy!

Drawbacks:

Employees cannot borrow from their 401(k) to buy a home. Not legal! Awful experience when we furloughed all staff and rehired later, Guideline was... Read more

Employees cannot borrow from their 401(k) to buy a home. Not legal! Awful experience when we furloughed all staff and rehired later, Guideline was slow to help and it was a mess. As an administrator, I feel I have to jump through hoops to get generic information to answer questions I have. GENERIC, not even information that relates to an actual employee. Very frustrating.

Summary:

Looking forward to moving away from Guideline. The ONLY positive is that our payroll provider is connected to Guideline but otherwise, we've been p... Read more

Looking forward to moving away from Guideline. The ONLY positive is that our payroll provider is connected to Guideline but otherwise, we've been pretty disappointed.

Benefits:

The product is so intuitive, takes away all Your manual tasks and provide a total control, it saved us TONS of hours a month and the employee satis... Read more

The product is so intuitive, takes away all Your manual tasks and provide a total control, it saved us TONS of hours a month and the employee satisfaction is very high

Drawbacks:

nothing I can think about, the product is doing everything we defined

Summary:

amazing, I was very skeptic when first started to implement globally but it met all our expectations

Benefits:

Unifies and simplifies monthly processes. Integrates with other information systems

Drawbacks:

Platform is not self service enough. BI tool must improve

Summary:

Benefits:

I am not sure there is any feature I "like the most".

Drawbacks:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have... Read more

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Summary:

My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country wi... Read more

My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

Benefits:

The platform is very straightforward. And Papaya is always optimizing the system.

Drawbacks:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a ... Read more

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Summary:

Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are re... Read more

Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.