Who is this service for?

Businesses of all size - In-person and eCommerce businesses

About Worldpay

Use your computer, mobile or tablet and take payments over the phone and in person. WorldPay's virtual credit card terminal interface is quick and easy to access, with multiple card reader options and card-on-file support for future payments. Just log in to your account and enter the customer details, and start taking one-time or recurring payments. Accept credit card payments and mobile wallets in real-time anywhere, anytime without significant costs or resources required.

Average rating 3.4/5

Total score
3.4
“Ease of use
3.5
User support
3.2
Features
3.4

Product details

Starting price:

1usd / per month
more about prices

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

FIS
http://www.fisglobal.com
Set up in 1997
United States

Features

Billing Portal
Contact Database
Contingency Billing
Customizable Invoices
Dunning Management
Hourly Billing
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Tax Calculation
Other categories uses in

Alternatives Worldpay


R
Robert E.

«Double charged everything »

Usability

Support

Features

1

Overall rating

Benefits:

People working there are friendly and some of them try to help you.

Drawbacks:

They created 2 accounts for me even so I never asked for 2 and charred for everything double. I'm fighting them sine 2 weeks and had to waste several hours with the customer service there ( it took 3 phone calls until they figured out they created 2 account. Furthermore they changed my plan without asking me or informing me to a more expensive plane.

September 7, 2021
Feedback source: the Internet
B
BJ P.

«Great, Easy Service, Lack of Support on Chargebacks»

Usability

Support

Features

4

Overall rating

Benefits:

Worldpay is an easy to use terminal credit card processor.

Drawbacks:

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

September 2, 2021
Feedback source: the Internet
V
Victoria M.

«OK when if works.. »

Usability

Support

Features

3

Overall rating

Benefits:

We like the brand being well known and trusted for our costomers, the professional look of the system. And the my buissness hub facility.

Drawbacks:

Often fails to connect the wireless card reader. Embarrassing when customer waiting to pay. Also very over priced rental

In sum:

I can't say I've had a great time. I've had the system nearly 2 years and had nothing but trouble with it since but I like the my business hub facility and its the only thing keeping me in

June 14, 2021
Feedback source: the Internet
W
Weston M.

«Worldpay Payment Processor»

Usability

Support

Features

3

Overall rating

Benefits:

The statements that you get from Worldpay's payment processor provide sufficient detail to help review and analyze your transactions, their costs, trends, etc.

Drawbacks:

The website is old and outdated, pulling any reports can be a pain and it is not very user friendly.

May 12, 2021
Feedback source: the Internet
A
Austin T.

«Terrible Service kept charging me after I cancelled»

Usability

Support

Features

1

Overall rating

Benefits:

nothing, they were terrible... DO NOT SIGN UP WITH THIS COMPANY!

Drawbacks:

the charges and service, pretty much everything about them

In sum:

terrible customer service and took money after I cancelled

April 28, 2021
Feedback source: the Internet
K
Kristine T.

«Worldpay easy Integration»

Usability

Support

Features

4

Overall rating

Benefits:

Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

Drawbacks:

Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.

April 17, 2021
Feedback source: the Internet
M
Mandi S.

«Helpful Syster»

Usability

Support

Features

4

Overall rating

Benefits:

Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

Drawbacks:

What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

In sum:

Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.

April 14, 2021
Feedback source: the Internet
T
Tyler G.

«Worldpay User Experience»

Usability

Support

Features

5

Overall rating

Benefits:

The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

Drawbacks:

I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

In sum:

My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.

March 21, 2021
Feedback source: the Internet
K
Kelly A.

«It works fine for what I need, but I don't need much.»

Usability

Support

Features

4

Overall rating

Benefits:

I can generate reports I need quickly to find the information that is important to running my business.

Drawbacks:

The software is a bit awkward to get into at first: finding the correct website if it isn't bookmarked, having to jump through a couple of hoops before just getting to the business at hand.

In sum:

It is an easy and inexpensive option for me as an individual business owner.

March 12, 2021
Feedback source: the Internet
Christine E.

«High Fees»

Usability

Support

Features

2

Overall rating

Benefits:

WorldPay was the recommended payment portal from the new website company so they helped set it up initially.

Drawbacks:

I could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.

In sum:

WorldPay has high fees and not very easy or intuitive to use.

February 25, 2021
Feedback source: the Internet