Compare ServiceNow Incident Management и Squish

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Incident reporting, prioritizing, and routing solution that helps document and appropriately assign bugs and service interruption issues.

Squish is a web-based management tool that tracks product development, client requests, software bugs and more.

Rating
4.8 / 5
4.3 / 5
Agile Project Management software features
Workflow Management
Backlog Management
Workflow Management
Backlog Management
Help Desk software features
Ticket Management
Ticket Management
Advertising Agency software features
Task Management
Task Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Reduce Security Response Time for Security Services with ServiceNow SecOp

Benefits:

As one of the possible distributions for the ServiceNow Instances, Security Operation give the opportunity to consolidate in a single platform all ... Read more

As one of the possible distributions for the ServiceNow Instances, Security Operation give the opportunity to consolidate in a single platform all the enterprise needs in order to respond incidents, vulnerabilities and threats related to the Security Services. Ideal solution for companies that operates in the MSSP Market.

Drawbacks:

In term of functionalities there´s not any issue to mention. The license model for this product may be not in the budget for small organizations.

Summary:

Expand the functionalities of the ServiceNow Instances for customers who start with the ITSM applications and includes the Security Operations taks... Read more

Antonio A.
5 / 5

Great solution that tackles multiple areas

Benefits:

The sec ops solution of service now is a great feature that assists tremendously with vulnerability management. It helps streamline and automate t... Read more

The sec ops solution of service now is a great feature that assists tremendously with vulnerability management. It helps streamline and automate the process.

Drawbacks:

I have not had any complaints with the solution. It does interfere and worm well with the major players in the vulnerability management space

Summary:

Joevanne V.
4 / 5

Integrating SecOps with your everyday ITSM and business operations

Benefits:

ServiceNow Security Operations is yet one more example of the HUGE flexibility that the ServiceNow platform and solution has. Besides hadling ITSM ... Read more

ServiceNow Security Operations is yet one more example of the HUGE flexibility that the ServiceNow platform and solution has. Besides hadling ITSM tasks with ease, such as Incident, problem, Change and Request Management and End User Portals, you can leverage your existing ITSec solutions inside the SN SecOps plugin to automate tasks such as creating an emergency patch request, running a malware scanner on a suspicions device or group of devices, and other security tasks, exactly the same as you automate your regular tickets and IT requests, with the same level of notifications and SLAs for a more agile approach to security response, and with the same dashboards to see how well (or not so) are you in overall security at a glance.

Drawbacks:

The only real issue might be the scope. Normally ServiceNow is oriented to middle-to-big enterprises, so it could be financially challenging to ado... Read more

Summary:

Having everything consolidated in a single platform, sharing data between all modules to have a very comprehensive view and use of all our enterpri... Read more

Jose Q.
5 / 5

Great product

Benefits:

Great product. Functionalities are exhaustive. Easy to deploy and configure. Integration with other ServiceNow modules is a plus too

Drawbacks:

Costly for the functionalities provided. I wish that the integration with configuration management and asset management was better

Summary:

Vivek K.
5 / 5

A handy project management tool for our organization

Benefits:

Helps in team collaboration. Helps in task division and overall project management throughout the software development lifecycle(SDLC). User friend... Read more

Helps in team collaboration. Helps in task division and overall project management throughout the software development lifecycle(SDLC). User friendly UI

Drawbacks:

I am currently satisfied with the service.So i don't have anything to complain about.

Summary:

Verified Reviewer
4 / 5

Squish: GUI Testing Automation

Benefits:

It is easy to install and setup in our machine. We can simply implement Behavior Driven Development (BDD) since it supports Gherkin. API tests are... Read more

It is easy to install and setup in our machine. We can simply implement Behavior Driven Development (BDD) since it supports Gherkin. API tests are also supported.

Drawbacks:

It is not free software so this not feasible for all types of project and I think UI can be improved much.

Summary:

Verified Reviewer
4 / 5

Good platform for large projects management

Benefits:

- Customizable projects - Issue tracking - Easy to get started - Better team synchronization

Drawbacks:

Worked very well for me so I have nothing such comments as for now

Summary:

Verified Reviewer

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