Call Center Software

We collected the best Call Center Software for your business in 2021. Compare product reviews and features, find new alternative tools and help your business to beat the competitors. Every business has unique characteristics, so we have compiled a software rating including descriptions, features, alternatives and compared with competitors. Find the perfect software for you.

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4.3 ( 50 reviews )

Exotel is Asia's leading customer engagement platform, transforming the CX efforts of 4500+ businesses. Enterprises like Flipkart, Ola, Gojek & more use Exotel to handle peak periods of customer-agent engagement, thanks to its reliability. Exotel's remote-ready solution for cloud telephony, SMS or VoIP can be deployed in 30 minutes to support distributed sales & support teams. Use its customised industry solutions & patented products to transform 2FA, whisper or barge into calls and more. Learn more about Exotel

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8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 Virtual Office

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Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you. Learn more about Softdial Contact Center

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Supervisors can see every agent's phone activity without leaving their desks. This not only increases overall visibility, but also saves supervisors time and energy! The widgets display crisp, color-coded graphs that keep you up-to-date on key metrics so changes can be made quickly. Queue alarms can alert users by email, screen pop and audible alarm - choose one alert option or all three! Learn more about Call SWEET! Worx

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4.9 ( 50 reviews )

ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

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4.9 ( 50 reviews )

Have More LIVE Conversations in 15-Minutes Guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner

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4.9 ( 50 reviews )

Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

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4.8 ( 50 reviews )

UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

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4.8 ( 50 reviews )

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

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4.7 ( 50 reviews )

LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent

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4.7 ( 50 reviews )

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. Learn more about Bright Pattern

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RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Learn more about RingCentral Contact Center

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4.6 ( 50 reviews )

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo's (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus' Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams. Learn more about Chorus

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By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams. Learn more about CallTrackingMetrics

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4.5 ( 50 reviews )

Engage your customers like never before with SMS, Facebook Messenger, RCS Business Messaging, Line, and more. 55,000+ businesses and more than 2 million developers rely on Twilio to deliver their message when and where it counts. Learn more about Twilio

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4.5 ( 50 reviews )

Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

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4.5 ( 50 reviews )

Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Learn more about Connect First

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4.4 ( 50 reviews )

Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

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4.4 ( 50 reviews )

Easy to use SMS marketing software for broadcast campaigns. Manage replies using automated keyword responses and sync activity with your CRM. CallHub is a pay as you service with zero subscriptions. We also provide innovative text-based signup campaign to collect data from on the ground campaigns. CallHub is perfect for businesses, member organizations, and nonprofits who want to engage actively with their customers. Learn more about CallHub

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Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity. Learn more about Vonage Contact Center

Call Center Software

Manage your own call center by means of specialized software. Call your customers, drive loyalty through prompt responses to all inquiries, monitor the staff of operators and regularly apply new solutions.

What is Call Center Software?

Customer satisfaction excellence and improved communication often involves implementing call center software. This technology permits automated call routing and recording, as well as many other functions. Call center software helps professionals whose job consists in assisting customers by phone or through one of these channels. It’s also useful for the executives who monitor the call center operations.

These days, customers are more demanding of support. They want to be answered immediately, as well as to have access to self-service / self-help programs. Call center software helps your employees to satisfy these expectations with a modicum of effort. The key point is to understand the features and benefits of the call center software and then decide which ones you need the most.

Benefits:

  • Usability and operability;
  • cost saving;
  • subscriber service quality surveillance;
  • support monitoring through voice recording;
  • increasing the customer loyalty;
  • omnichannel;
  • processing of incoming requests,
  • solving the client's emerging difficulties,
  • informing of special offers and discounts,
  • telephone selling, etc.

Drawbacks:

  • necessity to control the operators’ performance;
  • the need to handle numerous objections;
  • work can be interrupted because of line or network disturbance.
  • A way to increase customer loyalty.
  • Prompt customer solution.
  • Not a single issue will be left out.
  • Improved communication with customers.
  • A good way to advertise your services to prospective customers.
  • 24-hour customer support.
  • Convenient ordering options.
  • Integration with CRM.
  • Capability to monitor support performance through conversation recording.