Who is this service for?

Businesses that relies on high uptime, efficient inbound call handling, and/or high live answer rate outbound dialing in order to meet their B2B and B2C business missions.

About ChaseData CCaaS

ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.

Average rating 4.9/5

Total score
4.9
“Ease of use
4.8
User support
4.9
Features
4.3

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Windows

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

ChaseData
http://www.chasedatacorp.com
Set up in 1997
United States

Features

Access Controls/Permissions
Agent Interface
Alerts / Escalation
Archiving & Retention
Auto-Dialer
Automated Attendant
Automated Routing
Blended Call Center
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing

Call Scheduling
Call Scripting
Call Tagging
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Management
CRM
Dashboard
Data Management
Employee Directory
Event Triggered Actions
FCC Compliance
File Transfer
FTC Compliance
Inbound Call Center
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Manual Dialer
Mobile Access
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Queue Management
Real-Time Chat
Recording
Reporting/Analytics
Ring Groups
Scheduled Recording
SIP Trunking
Telemarketing Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP
Workforce Management

Alternatives ChaseData CCaaS


L
Ludnel S.

«Handles large volumes of inbound calls and outbound calls with no downtime.»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

Drawbacks:

There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

In sum:

Much more efficient phonebank fundraising.

October 3, 2021
Feedback source: the Internet
C
Carlos M.

«Very good positive experience... support is awesome!!!»

Usability

Support

Features

5

Overall rating

Benefits:

Software comes with a lot of great features for Admin and Agent side. Very useful tools make easy the work using this Dialer App. Best part, you can integrate links into it. making easier the access for the Agent.

Drawbacks:

Overall, no negative complaints about it.

September 15, 2021
Feedback source: the Internet
R
Rafael V.

«5 star service »

Usability

Support

Features

5

Overall rating

Benefits:

When things dont go as expected they have a great customer service team

Drawbacks:

That you cant have more then one admin on one PC ( multiple campaigns)

In sum:

10/10 will recoomend to everyone in the call center industry

September 8, 2021
Feedback source: the Internet
K
Kathy L.

«User friendly, numerous informative reports to choose from, friendly customer service»

Usability

Support

Features

4

Overall rating

In sum:

About 7 or 8 years ago when my company made the transition from manual dialing to a predictive dialer for our market research reps, we had tried several companies previous to ChaseData. ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software. Through some testing and several upgrades over the years, I can say that ChaseData was the right choice. Whenever we needed changes made to the software to benefit the company's production, ChaseData always complied. Despite a few "hiccups" with these changes, any issues were resolved in a timely manner. When new reps came on board with my company, ChaseData takes numerous calls helping them downloading the software and also checking for any issues they may have on their own pc's to prevent the software from working up to it's potential My company has continued to grow over the years and ChaseData software has helped in making that possible.

August 31, 2021
Feedback source: the Internet
R
Robert Z.

«Hands down the best dialer program we have ever used»

Usability

Support

Features

5

Overall rating

In sum:

After using, testing and talking to other predictive dialing systems we found Chase Data, we were skeptical at first as we have tried so many other systems to support our call center(s) and the one were using was constantly dropping calls, to much lag time after words were said before the other party heard them and never ending static we decided to change. After explaining our situation, Dan and G were extremely helpful and had us set up and dialing again in no time with none of the problems were experienced with the other vendors. I have been running call centers for over 25 years and it is refreshing to find a vendor like Chase Data that cares as much about our success as we do. Bravo Zulu (Military term for Job Well Done) to the team over there, we look forward to seeing what the future has in store with what we consider one of our most trusted vendors.

August 31, 2021
Feedback source: the Internet
A
Adam W.

«Chasing the Competition Away!!»

Usability

Support

Features

5

Overall rating

In sum:

We were searching for a predictive dialer solution to replace our in-house ViciDial set up. Having worked with legacy systems in the past such as Noble Sysytems, and Spitfire, I knew what I was looking for in a dialer. I was a little leary of using a SaaS cloub based solution, and placing the controls over the dialling algorithims in the hands of someone else..but I must say that I have been pleasantly surprised ath not only the ease of use and set-up, but the reliability as well. Chase does deliver on the 99.99 % uptime promise, we have had only one day where there was a hardware failure in the data center, that affected our dialer, but the guys at Chase were upfront about it, worked around the clock to get us back up, and provided a generous credit for the inconvenience. Embracing technology, whether new or legacy is not without risk, any whomever you choose for your dialling needs will at somepoint or another have an issue. Hence the standard 99.99% uptime . For my call center which consists of 16 agents, working 2 shifts of 6 hrs each, we couldn't be happier with Chase Data in every aspect of my dealings with Chase, even down to the billing department. I HIGHY recommend CHASE DATA as an outbound or blended solution, you wont be disappointed.

August 14, 2021
Feedback source: the Internet
W
Walter G.

«Chase Data software has helped by increasing call center productivity»

Usability

Support

Features

5

Overall rating

Benefits:

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Drawbacks:

I can honestly say I have nothing negative to say about the product or vendor.

August 13, 2021
Feedback source: the Internet
B
Brock S.

«Better than Five9 or Spitfire!»

Usability

Support

Features

5

Overall rating

Benefits:

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Drawbacks:

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

In sum:

I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

August 4, 2021
Feedback source: the Internet
K
Kenneth O.

« Chase has been the answer to our phone success in achieving a 90% average on our answered calls! »

Usability

Support

Features

5

Overall rating

Benefits:

The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with. The level of service we receive is amazing! Our Account Manager is always happy to assist. We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.

Drawbacks:

The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

In sum:

Consistency

August 3, 2021
Feedback source: the Internet
A
Arlen G.

«Exceeded my expectations»

Usability

Support

Features

5

Overall rating

In sum:

I have been working with Dialers for 15 years and I have experience with several different systems. I had used Chase briefly in my previous employment and when my new company decided to look for a new solution I recommended we give Chase a try. After a test run we decided to make the change and have been using Chase for a little over a month. We are very pleased with all aspects of the system. It is very user friendly with a a shallow learning curve. The data management app is full featured and easily manipulated. Recordings are very accessible and the DNC management is easy to use with virtually no instruction needed. The reporting feature is well rounded and supplies detailed reports that can be exported in different formats. The help files need a little work and the scripting doesn't give us as many options as we would like, but Dan Cleary and his guys are responsive to all of our questions and issues. I look forward to a long and productive relationship with Chase.

August 1, 2021
Feedback source: the Internet