All reviews of Chorus

Benefits:

Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level. Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.

Drawbacks:

We had a couple bugs with the SFDC integration, but the support team worked very closely with us to fix and haven't had any issues since!

In sum:

Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.

Benefits:

It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls.

Drawbacks:

Chorus doesn't do a great job of notifying customers that they're being recorded and it's caused some confusion and headaches. Sometimes the transcriptions are really, really off and sometimes I don't have all the info I need on my calls after the fact. The searching function isn't as intuitive as I'd like.

In sum:

Helps with coaching and notetaking to improve calls and followups

Benefits:

Makes listening to calls a breeze. If you don't have the time to listen to every call live this really helps.

Drawbacks:

Interface is kind of cumbersome and confusing at times.

Benefits:

Chorus automatically joins all of my sales calls, records, and transcribes. I like how you just have to set it up once and it continues to work in the background.

Drawbacks:

Chorus does not always work with all screenshare websites and the transcripts are not very accurate.

In sum:

I needed a way to record my calls and be able to listen back to them.

Benefits:

Chorus has been a staple for helping my team improve the customer experience since we've been using it. The call monitoring and teleconferencing ability gives me real time data and learning opportunities for my team. After monitoring recorded calls for quality control, I am able to give them targeted support for growth with the goal of making each customer experience the best it can be. Chorus helps us help our clients and I wouldn't know what to do without it.

Drawbacks:

Support doesn't respond as quickly as I have seen in the past.

Benefits:

I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction.

Drawbacks:

The user interface could be friendlier. It's not always easy to search and filter for other people's meetings

Benefits:

I used to have to divide my attention during sales meetings to make sure that not only where the salient points being discussed but also to make sure that I was making notes on follow up items, buying signals, timeframes, etc. Chorus not only records, but bookmarks important moments in addition to transcribing. It's like having a rock start personal assistant combined with a sales coach!

Drawbacks:

It doesn't always transcribe perfectly, but still does a heck of a lot better than I do!

Benefits:

This is great for any sales team. We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team. As an SDR, it is great because my AE's can review calls before the next call to better understand how the qualification calls went.

Drawbacks:

It is a little trickier than other platforms to find analytics on calls.

Benefits:

- Not having to take notes - Being able to re-listen to conversations & having an archive of your "notes" in Chorus - Being able to set up trackers for key words

Drawbacks:

That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English.

In sum:

Don't expect Chorus to transcribe your conversations word for word. It will be able to pick up some key words and you should use the markers to listen back to those parts of the conversation. The Chorus team has taken feedback and implemented some very beneficial changes. I'm looking forward to what more Chorus can do in the future.

Benefits:

The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.

Drawbacks:

Would love if the transcribing function worked better, today it struggles to understand what is being said.

In sum:

Helps me to listen in for key details and opportunities I may have missed. Also a good coaching tool.

Benefits:

I love that I can record my own calls and learn from my peers. This helps me reflect and revaluate my conversations and sales calls. I really think this is one of the most useful tools!

Drawbacks:

There are sometimes connection issues where the call is not recorded clearly. Otherwise there are no cons!

Benefits:

Call quality is good. I find it easy to navigate through the software. Links with our VOIP program easily.

Drawbacks:

The only Con I can think of is that some of the calls don't record. It may be an issue with our IT department on the link with Zoom but some calls aren't being recorded.

In sum:

Being able to listen to your sales calls is a huge benefit. It's nice to be able to learn from your mistakes or go back and listen as a refresher before a future call.

Benefits:

I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically.

Drawbacks:

I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why.

In sum:

We are utilizing it to review cold calls and meetings. It's nice that it pops in on your meetings automatically without you having to tell it to do so.

Benefits:

Not having to rely on my notes it what I like the best. That way I can be more attentive and engage more in the conversation.

Drawbacks:

We tried another product and realized that it is more accurate in transcription than Chorus. We were not expecting miracles but transcription is by far the weakest link.

In sum:

I am glad that I can get rid of my notes and be more engaged in the conversation. I like it, especially the design, but the functionality of some features made me choose the competing product.

Benefits:

I can focus on my prospects calls and listen back through Chorus. Chorus also helps my understand how much I talk and what I'm saying so I can refine my phone communication. Also great for connecting teams recordings so we can hear other reps.

Drawbacks:

Wish it was easier to navigate and pull up calls of other reps

In sum:

Chorus has been really valuable for my career development in sales.

Benefits:

Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely!

Drawbacks:

I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to. The AI isn't that great at transcribing voice to text.

In sum:

Chorus is a great platform for scaling your sales team and overall success in your sales org.

Benefits:

I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.

Drawbacks:

I wish it transcribed the conversation a bit better.

In sum:

Training and improvement

Benefits:

Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Drawbacks:

At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

In sum:

Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.

Benefits:

Ability to shadow calls that others have made, at any time I want, with ability to selectively choose only useful calls

Drawbacks:

The usual issues with speech transcription, but that doesn't matter as much because the vocal performance is more important to learn from

Benefits:

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

Drawbacks:

Doesn't integrate with Google Hangouts very well.

Benefits:

I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Drawbacks:

I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

In sum:

I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Benefits:

Really cool layout of breaking down calls based on voice recognition

Drawbacks:

Nothing this software is the best call breakdown software I've used

Benefits:

I love that you can track specific moments based on keywords.

Drawbacks:

Sometimes my Chorus doesn't record when I use Uber Conference...I know this is probably just a fluke because it doesn't happen much.

Benefits:

Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to

Drawbacks:

call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work

In sum:

Delivering better customer experiences from sales, to CS, and learning from each one.

Benefits:

- Easy to learn and use - Big fan of the sharing options - The ability to pick up key parts of the sales process(Closing Remarks, BANT, Etc)

Drawbacks:

Call transcription is pretty hit/miss. Other than that, not much.

In sum:

Love Chorus, would highly recommend

Benefits:

All the insights into my performance in calls

Drawbacks:

The product is a little expensive, and particularly prohibitive for small companies

In sum:

more efficient calling

Benefits:

The ability to get transcripts and flag keywords have changed how we do business as a Product organization. It enables us to get the pulse on calls with our customers and prospects around features and requests without us needing to be in every call.

Drawbacks:

I don't think there are any cons per se. It did take time for our customers to get warm to the idea of always being recorded, but most now see the value of using this service.

In sum:

It has been good. There was great training provided and the analytics are really cool and help you work on your speaking style when you're on the phone. I highly recommend this!

Benefits:

Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with.

Drawbacks:

Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see.

Benefits:

I like how Chorus shows us great data to help me improve my sales calls. You get to play things back to exactly where you need to, and stop missing things on calls.

Drawbacks:

Better/easier search capabilities. I have trouble finding certain calls sometimes.

In sum:

Great quality recordings with great insight that you can learn from.

Benefits:

I've really enjoyed using chorus.ai, I'm better able to review my calls and really understand what's happening on my calls. It's really easy to think a call went well and the conversation was evenly split, but with chorus I always know the truth and can work on improving.

Drawbacks:

Sometimes the transcribing is a bit off, but everyone struggles there and chorus is definitely one of the best I've come across.

In sum:

Being able to examine calls and make notes and improvements right away.

Benefits:

The fact that it records calls without having to turn anything on. The AI isn't perfect, but it has identified key conversation points that I otherwise would not have recalled. The tools to listen to snippets of calls is very useful.

Drawbacks:

It was installed across our organization without knowing that it would automatically start joining every call. Could use more permissioning/security.

Benefits:

The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

Drawbacks:

I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

In sum:

i have had a really great experience using Chorus.ai vital tool for a sales rep.

Benefits:

I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker.

Drawbacks:

Sometimes the words don't transcribe correctly but other than that I really don't have any gripes.

In sum:

Great experience! Chorus is a must in my tech stack as it allows me to go back and re-listen to calls to ensure I didn't miss anything.

Benefits:

I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Drawbacks:

The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

In sum:

Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.

Benefits:

I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity

Drawbacks:

The mobile app wasn't great; the interface was hard to navigate

In sum:

the features were great, the interface and insights aren't as good as gong

Benefits:

Really great software for recording calls and for coaching! It's played an integral part of our sales process and development.

Drawbacks:

I wish that there was more functionality to make it easier/more convenient to listen back to calls. For example, when listening to a demo, I wish it could highlight when I'm talking compared to a customer. It would be amazing if the software could use AI to break down the calls a little more and show some analytics.

In sum:

It's been solid! There are some features that could be added that I would love but overall no complaints!

Benefits:

Allows you to see your filler words and where you talk about each topic.

Drawbacks:

Can be confusing to navigate but once you use it a few times it becomes easier.

Benefits:

I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.

Drawbacks:

The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Benefits:

I conducted my interviews over Zoom and first tried transcribing them myself. I was surprised by how hard it is and terrified by how much time I'd waste on that. I decided to give Chorus a try and it worked surprisingly well. Definitely saved me days of work!

Drawbacks:

It missed industry-specific words here and there, but thanks to the easy navigation synced with the actual recording, I was able to quickly fix them all manually.

In sum:

I recorded my Zoom interviews, uploaded them to Chorus, gave it a few minutes to think, and - voila! Got everything transcribed and ready for editing. Was a bit shocked by how many filler words I use :|

Benefits:

How easy it is to use - Chorus.ai helps me understand the key parts of the conversation and it makes it even easier to share/coach other colleagues.

Drawbacks:

Loading time is pretty slow for some longer conversations - but I understand that a ton of data is being transcribed so I am happy to deal with some lag every now and then.

Benefits:

I manage a team of remote sales engineers, so doing in-person training is difficult. With Chorus, I can easily review calls with my employees, tag interesting call segments, and create playlists of calls to be used for future training.

Drawbacks:

It can sometimes be difficult to ascertain exactly who was on a given call. Voice recognition is not always spot-on.

Benefits:

Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls.

Drawbacks:

Getting it linked up with Outreach and Outlook can be very challenging and some times doesn't always work.

Benefits:

makes it very easy to be coached. I can also review my calls for detials that i initially missed

Drawbacks:

The transcription and follow up suggestions aren't quite spot on yet, but getting better

Benefits:

I miss NOTHING.

Drawbacks:

Needs editing features to cut clips specific to different parts of a call so I can send, say a few parts of the call to other folks for advice or my feedback for them

In sum:

Love

Benefits:

Recording is started within a minute of your meeting time and is uploaded within seconds of your meeting being completed. No waiting, it's very very fast

Drawbacks:

No complaints, have enjoyed learning the products and hearing the customer/prospect meetings during training.

In sum:

Very good, would recommend it to any company looking for meeting recording softwares

Benefits:

The easy of use Powerful and quick searching capabilities Zoom integration Transcription capability Can change speed up to 2x

Drawbacks:

Nothing comes to mind but I have to write 40 characters here

Benefits:

Its so nice to go back and listen to how youre speaking in a business sense, great for coaching yourself or coaching an employee

Drawbacks:

Connection can be poor at times and some feedback but overall, good product

Benefits:

It's awesome -- you link it to your calendar and its always listening to your meetings so you dont have to worry about taking notes. You can focus on your prospects and go back and get those transcriptions to add notes.

Drawbacks:

The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering.

Benefits:

Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context.

Drawbacks:

The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process.

In sum:

Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.

Benefits:

The tool allows me to focus on client calls vs. taking notes. If I miss anything, need to follow up, or prepare for the next call, I can easily review the call. The tool has an easy graphically-based feature that allows user to focus on when the client speaks and you can easily fast-forward to those parts.

Drawbacks:

I turned it off for a particular call that ended up not having the required stakeholders. For some reason, this turned it off for all subsequent calls until I logged in and enabled it again. Also, it has a "big brother is listening" vibe.

In sum:

Once I got over the stigma of listening to my own voice, it is truly game-changing in how I approach my client calls. It makes subsequent communications more valuable as I don't have to write down / remember everything that happens in a call.