Compare 8x8 Contact Center и Call Center Dialer

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers wit... Read more

Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.

Rating
3.9 / 5
5 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Advertising Agency software features
Campaign Management
Campaign Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Well rounded program

Benefits:

I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!

Drawbacks:

We had some issues with the phone system but the overall web features were great

Summary:

Annie F.
5 / 5

Best VOIP option

Benefits:

It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group ... Read more

It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so.

Drawbacks:

I can't think of anything negative to say about this software. The cost, support, and platform are everything we need.

Summary:

We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering ... Read more

Natalie B.
4 / 5

8X8 REVIEW

Benefits:

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our ... Read more

I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell.

Drawbacks:

I have had several issues with this software that after multiple contacts with customer support have still not been resolved.

Summary:

Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up.

CHERI D.
5 / 5

Good phone alternative

Benefits:

We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for ex... Read more

We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls.

Drawbacks:

Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference.

Summary:

Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately... Read more

Christine A.
5 / 5

Excellent Call Management for medium sized organizations

Benefits:

Drawbacks:

Summary:

Asterisk based Call Center and IP PBX software that is very flexible and scalable. Good reporting and analytic tools available in-built. astTECS ... Read more

Bipin K.

Alternative software

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle B2C Service

rating

4.4 ( 50 reviews )

Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 Virtual Office

Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you. Learn more about Softdial Contact Center

rating

4.3 ( 4 reviews )

Contact center creation platform that supports calls received from a variety of communication channels. Learn more about Hyperion Platform

rating

4.1 ( 50 reviews )

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

rating

3 ( 2 reviews )

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn more about VoiceLog

rating

4.9 ( 50 reviews )

ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

rating

3.7 ( 3 reviews )

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents. View call activity up-to-the-second, generate reports and view a caller's experience from start to finish with TASKE. Learn more about TASKE Contact

Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. Learn more about Voicent Predictive Dialer