Compare Call Center Dialer и Genesys Cloud CX

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel int... Read more

Rating
5 / 5
4.1 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Advertising Agency software features
Campaign Management
Campaign Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Excellent Call Management for medium sized organizations

Benefits:

Drawbacks:

Summary:

Asterisk based Call Center and IP PBX software that is very flexible and scalable. Good reporting and analytic tools available in-built. astTECS ... Read more

Bipin K.
4 / 5

Feature Rich, easy to use Telephony Systemz

Benefits:

It is very easy to find my way around, make quick changes on the fly and administer from anywhere in the world. The amount of new features coming o... Read more

It is very easy to find my way around, make quick changes on the fly and administer from anywhere in the world. The amount of new features coming out weekly was also a huge selling point for us and watching the system grow and evolve has been fantastic.

Drawbacks:

I would like a few more fine-grained features such as being able to customize the hold experience per flow and being able to take some of the globa... Read more

Summary:

Genesys Cloud has been amazing for our company since moving across from PureConnect. In this new "Work from Home" world we live in, it has been a m... Read more

Sam O.
4 / 5

Genesys Cloud Implementation

Benefits:

The fact that we could move all of our telephony (agents and non-agents) off of an on-premise solution and to the cloud in a very fast period of ti... Read more

The fact that we could move all of our telephony (agents and non-agents) off of an on-premise solution and to the cloud in a very fast period of time was tremendous. The ability to shift all of the support out of IT and into the business has allowed us to optimize our customer's experience in a very agile manner. The buildout of each of the channels has been slow for us due to internal reasons, but we have many capabilities that we never had before moving to Genesys Cloud.

Drawbacks:

WEM and reporting are not ideal in Genesys Cloud. Genesys has continued to invest and enhance in these areas, but they have a way to go. Pure Voi... Read more

Summary:

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users. We have seen good mov... Read more

Amanda P.
4 / 5

Ye Yi

Benefits:

Easy to implement, easy to use, and user-friendly.

Drawbacks:

- Dashboard is missing the flexibility for shorting agent status. - Historical reports should add more customizable for users.

Summary:

Ye Y.
2 / 5

Not a Big Fan

Benefits:

Once you are familiar with the best way to search for calls and how to utilize a call page to get information then the software is easy enough to u... Read more

Once you are familiar with the best way to search for calls and how to utilize a call page to get information then the software is easy enough to use. In terms of profile information for agents it works well. I think the Queue activity is a good function of the software and allows me to monitor the status of inbound calls easily enogh.

Drawbacks:

I feel like I get inaccurate info with this product. For instance, the duration of calls is never accurate (I mean never). Many times the agent who... Read more

Summary:

Overall, my experience with this software is mostly negative and I don't know if I'd recommend it to other companies who are looking for a reliable... Read more

Verified Reviewer

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