Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle B2C Service
Compare 8x8 Contact Center и contactSPACE
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers wit... Read more |
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message a... Read more |
| Rating | ||
| Call Center software features |
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
| Help Desk software features |
Automated Routing
|
Automated Routing
|
| Contact Center software features |
Agent Interface
Computer Telephony Integration
Workforce Management
|
Agent Interface
Computer Telephony Integration
Workforce Management
|
| Telephony software features |
Auto-Dialer
|
Auto-Dialer
|
| Manufacturing software features |
Quality Management
|
Quality Management
|
| Advertising Agency software features |
Campaign Management
|
Campaign Management
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
Application 
|
Cloud-hosted / box software
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Best VOIP option Benefits: It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group ... Read more It is so easy to use! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so. Drawbacks: I can't think of anything negative to say about this software. The cost, support, and platform are everything we need. Summary: We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering ... Read more 8X8 REVIEW Benefits: I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our ... Read more I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. Drawbacks: I have had several issues with this software that after multiple contacts with customer support have still not been resolved. Summary: Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. Good phone alternative Benefits: We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for ex... Read more We first started using 8x8 when we got away from the high price of traditional phone companies. I like that it is internet-based so no need for expensive wiring, easy to move, the ability to forward the phones to a cell phone especially in an emergency, and it allows me to track calls. Drawbacks: Sometimes it is difficult to figure out the features. Sometimes the phone has to be reset because of noise interference. Summary: Yesterday I went on the chat to get help in something I messed up. [SENSITIVE CONTENT HIDDEN] Customer Support Representative fixed it immediately... Read more |
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Well rounded program
Benefits:
I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!
Drawbacks:
We had some issues with the phone system but the overall web features were great
Summary: