Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle B2C Service
Compare ChaseData CCaaS и contactSPACE
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, an... Read more |
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message a... Read more |
| Rating | ||
| Call Center software features |
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
| Cloud Communication Platform software features |
Call Routing
|
Call Routing
|
| Help Desk software features |
Automated Routing
|
Automated Routing
|
| Contact Center software features |
Agent Interface
Computer Telephony Integration
Workforce Management
|
Agent Interface
Computer Telephony Integration
Workforce Management
|
| Email Marketing software features |
List Management
|
List Management
|
| Predictive Dialer software features |
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
|
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
|
| Telephony software features |
Auto-Dialer
|
Auto-Dialer
|
| Lead Management software features |
Lead Distribution
Lead Capture
|
Lead Distribution
Lead Capture
|
| API Management software features |
Dashboard
|
Dashboard
|
| Integration software features |
Data Management
|
Data Management
|
| Manufacturing software features |
Quality Management
|
Quality Management
|
| Account Based Marketing software features |
Lead Qualification
|
Lead Qualification
|
| IoT software features |
Performance Management
|
Performance Management
|
| Auto Dialer software features |
Call Disposition
Power Dialer
Preview Dialer
|
Call Disposition
Power Dialer
Preview Dialer
|
| Inside Sales software features |
Call List Management
|
Call List Management
|
| Advertising Agency software features |
Campaign Management
|
Campaign Management
|
| Commercial Loan software features |
Lead Management
|
Lead Management
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Telecom Expense Management software features |
Call Monitoring
|
Call Monitoring
|
| Airline Reservation System software features |
CRM
|
CRM
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Dir Call Centers Benefits: Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our... Read more Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong. Drawbacks: It is very powerful and there are a number of ways to implement a solution. Take time to think your deployment through. Summary: Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice... Read more Chase is the most powerful dialer on the market , Benefits: Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to wo... Read more Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to work remotely and even easier in office. data management is easier than most . Chase tech support is the best around very knowledgeable and helpful to tailor your needs. if your thinking about using Five 9 or VICI think again - you could be losing money and burning data. Campaigns are easy to setup and manage. We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!! TY CHASE for your help !!! Drawbacks: Be nice if they had an IOS for Apple or Mac, Summary: Simply the best around and will continue to grow my Business with Chase Doesn't work with a MAC Benefits: Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time n... Read more Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform. Drawbacks: Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dubli... Read more Summary: |
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ChaseData Call Center Review
Benefits:
ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really... Read more
ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!
Drawbacks:
I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't ... Read more
I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.
Summary: