Compare contactSPACE и Five9

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message a... Read more

Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. ... Read more

Rating
0 / 5
4.4 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
3D CAD software features
Collaboration Tools
Collaboration Tools
Cloud Communication Platform software features
Call Routing
Call Routing
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Automated Routing
Contact Center software features
Agent Interface
Chatbot
Computer Telephony Integration
Workforce Management
Agent Interface
Chatbot
Computer Telephony Integration
Workforce Management
IVR software features
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer software features
Call Scheduling
Call Scheduling
Telephony software features
Auto-Dialer
Auto-Dialer
Lead Management software features
Lead Distribution
Lead Distribution
Manufacturing software features
Quality Management
Quality Management
Auto Dialer software features
Call Disposition
Power Dialer
Preview Dialer
Call Disposition
Power Dialer
Preview Dialer
Customer Experience software features
Survey/Poll Management
Survey/Poll Management
Advertising Agency software features
Campaign Management
Campaign Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Airline Reservation System software features
CRM
CRM
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Very Useful

Benefits:

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and i... Read more

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Drawbacks:

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Summary:

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history.... Read more

Angelina V.
5 / 5

If you want the best...

Benefits:

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems f... Read more

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Drawbacks:

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to ... Read more

Summary:

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extre... Read more

Kimber C.
3 / 5

Takes Getting Use to

Benefits:

I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clien... Read more

I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clients on hold and view the time the call is on hold is plus

Drawbacks:

The caller id is not always accurate, especially when calls are being forwarded from physical office locations. Being able to seamlessly transfer ... Read more

Summary:

Overall, when working from home, Five9 allow for me to keep in contact with team leaders and clients. I was able to use the platform to connect cli... Read more

Angela B.
2 / 5

Hard to implement, but robust

Benefits:

Once you get it going, which isn't easy at all, it doesn't quit running.

Drawbacks:

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Summary:

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need t... Read more

Christopher M.

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