Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle B2C Service
Compare contactSPACE и Hyperion Platform
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message a... Read more |
Contact center creation platform that supports calls received from a variety of communication channels. |
| Rating | ||
| Call Center software features |
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
|
| Advertising Agency software features |
Campaign Management
|
Campaign Management
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Be ahead! |
Hyperion Flexibility Benefits: Provides structural context for creating data reporting solutions which mirror operational constructs of the organization(s) supported. Drawbacks: Requires additional functionalities, separate from inherent solution, to produce overall results desired. Summary: Hyperion is very easy to use. Benefits: Easy to learn, complex calculations can be created very easily. End users find this tool easy to use. Drawbacks: Not good for predictive analysis and the visualization tools are not good. More advanced business intelligence tools are taking the place. Summary: Very easy to implement banking reporting system. Cloud version is fantastic Benefits: Made rapid strides with their cloud version with ease of use. Drawbacks: Seamless integration with other ERPs to leverage more across enterprise Summary: Very good. Upgrades on prem have been bit difficult. The cloud version seems to be more feature rich |
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Gets the job done
Benefits:
Cant really complain it does what I need it to
Drawbacks:
There is a few features that I want that they dont have
Summary:
I would like for them to add more features, we only use it for specific things, it would be nice to have everything 1 system