Compare contactSPACE и Oracle B2C Service

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message a... Read more

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

Rating
0 / 5
4.2 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Help Desk software features
Automated Routing
Automated Routing
Contact Center software features
Agent Interface
Computer Telephony Integration
Workforce Management
Agent Interface
Computer Telephony Integration
Workforce Management
Telephony software features
Auto-Dialer
Auto-Dialer
Manufacturing software features
Quality Management
Quality Management
Advertising Agency software features
Campaign Management
Campaign Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Oracle right now

Benefits:

This is very fantastic and easy to use software.it has customization ability as well as in built reporting functionality.servise cloud solution for... Read more

This is very fantastic and easy to use software.it has customization ability as well as in built reporting functionality.servise cloud solution for customer support is very good feature.

Drawbacks:

The cons that I think is mobile version.

Summary:

The overall experience is very great.i really like the contact management and staff account.as per the consideration of navigation and setup ,as w... Read more

Ritu s.
4 / 5

Oracle B2C Review

Benefits:

This software takes a while to become familiar with all of the various nuances and usages. That being said, once you have the basics down, it's pre... Read more

This software takes a while to become familiar with all of the various nuances and usages. That being said, once you have the basics down, it's pretty user friendly. My favourite feature is being able to assign cases to both individual employees and also to specific queues within the organization. For example, if I know my supervisor will work on a case personally or it's time sensitive, I assign the case to them, but if the customer in question requests to speak with a general manager, the case can be assigned to the customer care lead queue and they can work through the emails/cases as they come in.

Drawbacks:

This software is not very intuitive to use, and a goo amount of the features are very cumbersome to use. The load time is frustratingly slow, and t... Read more

Summary:

The switch that was made to Oracle was supposed to be a seamless and easy transition, but the reality was removed from that. Overall it makes categ... Read more

Tami S.
3 / 5

RIghtNow Review

Benefits:

I enjoyed the chat feature that allows our team to easily view when a chat is coming through. I also enjoyed the filtering options for each specifi... Read more

I enjoyed the chat feature that allows our team to easily view when a chat is coming through. I also enjoyed the filtering options for each specific queue to where you can view the oldest to newest and have each queue on a different tab. This helps in organization within the different working queues.

Drawbacks:

I do not like that RightNow cannot seem to handle large volume of transactions. I have to restart the application after a few tickets worked.

Summary:

Overall, it's organized, up-to-date and easy to navigate within the platform.

Cristy L.
5 / 5

Higher Ed and malleable solution

Benefits:

Flexible/malleable tool: If you can dream it, you can do it! The ease for basic users is important as people can hit the ground running. Service ... Read more

Flexible/malleable tool: If you can dream it, you can do it! The ease for basic users is important as people can hit the ground running. Service is simple with the basic tools in the knowledge base and the intake channels; chat and ask a question. The features are common across the consoles; so there is little learning curve when navigating from one tool to another. The training documentation available is fabulous and well-organized and there are forums of helpful people available for asking questions of a skilled community of users.

Drawbacks:

The sky is the limit - so it is difficult to know where to begin. Without a skilled programming team, the amazing API sits unused, even though we ... Read more

Summary:

Our support center has used Oracle Service Cloud for 12 years. We have incorporated service, outreach, and sales across the student life-cycle - a... Read more

Kristi K.

Alternative software

rating

4.4 ( 50 reviews )

Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents' productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. Learn more about 8x8 Contact Center

8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 Virtual Office

Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you. Learn more about Softdial Contact Center

rating

4.3 ( 4 reviews )

Contact center creation platform that supports calls received from a variety of communication channels. Learn more about Hyperion Platform

rating

4.1 ( 50 reviews )

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

rating

3 ( 2 reviews )

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn more about VoiceLog

rating

4.9 ( 50 reviews )

ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

rating

3.7 ( 3 reviews )

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents. View call activity up-to-the-second, generate reports and view a caller's experience from start to finish with TASKE. Learn more about TASKE Contact

Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. Learn more about Voicent Predictive Dialer