Compare ChaseData CCaaS и Focus Contact Center

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, an... Read more

Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel c... Read more

Rating
4.9 / 5
0 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Cloud Communication Platform software features
Call Routing
Call Routing
Help Desk software features
Automated Routing
Automated Routing
Contact Center software features
Agent Interface
Computer Telephony Integration
Agent Interface
Computer Telephony Integration
Email Marketing software features
List Management
List Management
Predictive Dialer software features
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Telephony software features
Auto-Dialer
Auto-Dialer
Lead Management software features
Lead Distribution
Lead Capture
Lead Distribution
Lead Capture
API Management software features
Dashboard
Dashboard
Integration software features
Data Management
Data Management
Manufacturing software features
Quality Management
Quality Management
Account Based Marketing software features
Lead Qualification
Lead Qualification
IoT software features
Performance Management
Performance Management
Inside Sales software features
Call List Management
Call List Management
Advertising Agency software features
Campaign Management
Campaign Management
Commercial Loan software features
Lead Management
Lead Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Telecom Expense Management software features
Call Monitoring
Call Monitoring
Airline Reservation System software features
CRM
CRM
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ChaseData Call Center Review

Benefits:

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really... Read more

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Drawbacks:

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't ... Read more

Summary:

Chelsea C.
5 / 5

Dir Call Centers

Benefits:

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our... Read more

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Drawbacks:

It is very powerful and there are a number of ways to implement a solution. Take time to think your deployment through.

Summary:

Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice... Read more

Wayne D.
5 / 5

Chase is the most powerful dialer on the market ,

Benefits:

Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to wo... Read more

Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to work remotely and even easier in office. data management is easier than most . Chase tech support is the best around very knowledgeable and helpful to tailor your needs. if your thinking about using Five 9 or VICI think again - you could be losing money and burning data. Campaigns are easy to setup and manage. We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!! TY CHASE for your help !!!

Drawbacks:

Be nice if they had an IOS for Apple or Mac,

Summary:

Simply the best around and will continue to grow my Business with Chase

Rob S.
3 / 5

Doesn't work with a MAC

Benefits:

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time n... Read more

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Drawbacks:

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dubli... Read more

Summary:

Michael M.

Alternative software

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle B2C Service

rating

4.4 ( 50 reviews )

Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents' productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. Learn more about 8x8 Contact Center

8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 Virtual Office

Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Automatic blending and load balancing across all media channels, inbound and outbound. Integration with any 3rd party business applications. Customise, localise and extend to suit you. Learn more about Softdial Contact Center

rating

4.3 ( 4 reviews )

Contact center creation platform that supports calls received from a variety of communication channels. Learn more about Hyperion Platform

rating

4.1 ( 50 reviews )

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

rating

3 ( 2 reviews )

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn more about VoiceLog

rating

3.7 ( 3 reviews )

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents. View call activity up-to-the-second, generate reports and view a caller's experience from start to finish with TASKE. Learn more about TASKE Contact

Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer. Learn more about Voicent Predictive Dialer