Compare Focus Contact Center и Softdial Contact Center

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel c... Read more

Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media cha... Read more

Rating
0 / 5
5 / 5
Call Center software features
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Alerts / Escalation
Blended Call Center
Call Logging
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Real-Time Chat
Call Recording
Email Marketing software features
List Management
List Management
Predictive Dialer software features
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Call Scheduling
Call Transfer
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Advertising Agency software features
Campaign Management
Campaign Management
Commercial Loan software features
Lead Management
Lead Management
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Telecom Expense Management software features
Call Monitoring
Call Monitoring
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Multi-Media Contact Centre - A long-term Sytel partners View

Benefits:

Flexibility of deployment options - Cloud, hosted, hybrid-cloud and on-prem.

Drawbacks:

Some integration requires 3rd party licences, however this issue is similar to other platforms in this market segment.

Summary:

The platform has evolved significantly in recent years and allows integration to 3rd parties without locking with a particular vendor, therefore pr... Read more

Pushkar T.
5 / 5

A Unified Customer Engagement Platform - Easy to Deploy, Easy to Use

Benefits:

SCC provides a powerful way to design bespoke desktops that suits your agent or supervisor. At a glance, agents can see all sessions in their queue... Read more

SCC provides a powerful way to design bespoke desktops that suits your agent or supervisor. At a glance, agents can see all sessions in their queue, incoming number (CLI) or text identification like the customers email address, the status of a multi-media session (talking, waiting). Can see if the customer has been waiting for too long for an agent response and full conversation history. In addition, pre-populated fields from various systems ensures agents don't have to navigate to other application to perform searches thereby saving time and breaking down silos of communication. SCC Agent Desktop can also integrate into and display real-time views of existing CRM or ticketing systems for real-time updates into those source systems.

Drawbacks:

To integrate into Third Party systems, you could experience the need to procure licensing for those systems example CRM or Financial. While chat o... Read more

Summary:

From a technical/architectural perspective, SCC enables easy web-based command and control of deployment, setup, and upgrades whether you deploy i... Read more

Shikesh L.
5 / 5

Unified Contact Center Solution which is highly configurable to business needs.

Benefits:

. ability to create a custom desktop environment for an agent or supervisor. (Unified Desktop Environment) . centralised web-based management of th... Read more

. ability to create a custom desktop environment for an agent or supervisor. (Unified Desktop Environment) . centralised web-based management of the solution including deployment. . built in industry standard natural language processing (NLP) - conversational AI tool kit. . ability to migrate a chat session to a video call

Drawbacks:

To fully qualify an integration process there may be a reliance on third party licensing such as CRM integration.

Summary:

We have reaped exceptional business value with improved customer experience and customer retentions since deploying a Softdial Contact Center.

Prem M.
5 / 5

View from a system integrator would propose and implement an end to end system for customers

Benefits:

- Ease of use - Ease of understanding the product and architecture - Simple and self-understanding icon and GUI

Drawbacks:

- Inbound skill based routing capability is still behind other vendors

Summary:

- Installation and configuration of the overall system is quite simple and fast - Campaign creation, modification, deletion and management are very... Read more

Rayman W.

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