Compare Five9 и Next Best Activity

Benefits:

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and i... Read more

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Drawbacks:

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Summary:

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history.... Read more

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Benefits:

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems f... Read more

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Drawbacks:

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to ... Read more

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Summary:

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extre... Read more

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Benefits:

I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clien... Read more

I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clients on hold and view the time the call is on hold is plus

Drawbacks:

The caller id is not always accurate, especially when calls are being forwarded from physical office locations. Being able to seamlessly transfer ... Read more

The caller id is not always accurate, especially when calls are being forwarded from physical office locations. Being able to seamlessly transfer clients without hiccups takes a lot of memory use, because of wordage. I also did not like the necessary reboots in the middle of a shift or call.

Summary:

Overall, when working from home, Five9 allow for me to keep in contact with team leaders and clients. I was able to use the platform to connect cli... Read more

Overall, when working from home, Five9 allow for me to keep in contact with team leaders and clients. I was able to use the platform to connect client from all across the country to necessary tax services.

Benefits:

Once you get it going, which isn't easy at all, it doesn't quit running.

Drawbacks:

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Summary:

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need t... Read more

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.