Compare ExpressMaintenance и Urgent

Benefits:

When we were looking for a CMMS we needed one that was easy to use and had a reasonable price point. We paid for their enterprise license which gav... Read more

When we were looking for a CMMS we needed one that was easy to use and had a reasonable price point. We paid for their enterprise license which gave us the ability to deploy it to an unlimited number of users and sites. I've implemented a CMMS before and it can be daunting task so what I was more interested in was the implementation support. Express Maintenance has partnered with Manufacturing Asset Solutions for their implementation and training support. Having MAS available to us for onsite project development, implementation, training, and continuous improvement support has made all the difference. MAS provided us with an ROI on the implementation and a project manager to ensure our CMMS was going to provide the quality and timely data we needed and expected from our CMMS.

Drawbacks:

Express Maintenance is server based. Even though we've been told they are working on a mobile app we haven't seen it yet. However, we were able to ... Read more

Express Maintenance is server based. Even though we've been told they are working on a mobile app we haven't seen it yet. However, we were able to install the software on our MS Surface Pro Tablet and it worked just fine. Looking forward to a more mobile solutions.

Summary:

We have a systematized and automated PM and Inventory program; as well as a work order system. Through this software we are able to better manage ... Read more

We have a systematized and automated PM and Inventory program; as well as a work order system. Through this software we are able to better manage our parts inventory, keep track of service history, and perform root cause analysis and MTBF reporting. It's allowed us to move from a reactive maintenance environment to a proactive one through the PM/PdM system.

Benefits:

Functionality and ease of use are outstanding.

Drawbacks:

It would be nice if the companies that have software agreements already in place received an email with the password for the upgrade automatically,... Read more

It would be nice if the companies that have software agreements already in place received an email with the password for the upgrade automatically, instead of having to submit a support ticket to get the password.

Summary:

Benefits:

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable ... Read more

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

Drawbacks:

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I f... Read more

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

Summary:

Benefits:

Performance Lay-out Export to Excel....

Drawbacks:

Interface with financial process limited possibility to create BI reports Sharing of reporting

Summary:

Maintenance of Petrol Stations (1700)

Benefits:

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although sti... Read more

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Drawbacks:

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you w... Read more

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

Summary:

Unknown

Benefits:

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or charg... Read more

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.

Drawbacks:

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or schedul... Read more

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.

Summary:

Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and str... Read more

Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item.