Compare Smartspanner и Urgent

Benefits:

Very easy to use and affordable, allows reporting of areas of concern, allows anyone to log breakdowns

Drawbacks:

The software does everything we currently need, and if we come across any shortfalls in areas we need, the team take this on board to implement a s... Read more

The software does everything we currently need, and if we come across any shortfalls in areas we need, the team take this on board to implement a solution.

Summary:

Allows us to run a maintenance department with minimal fuss, ensuring break downs are promptly addressed, allowing us to keep our machines running.

Benefits:

-Very user friendly interface, which takes 5 minutes to understand it completely and you can start using it without hesitation. There is no useless... Read more

-Very user friendly interface, which takes 5 minutes to understand it completely and you can start using it without hesitation. There is no useless tabs which makes everything complicated, only necessary components of CMMS are included. -There is a calendar view section which takes 10/10 from me. You can see the future plans and completed orders in one very simple screen. -They are giving 30 days free trial which gives plenty of time for decision. -Customer support is very helpful and willing to fix the any issues happened so far. -They have a budget friendly pricing plans.

Drawbacks:

-We are not able to upload anything as an Excel template. While this is the only con we had so far, we had many issues because of this. 1. Price o... Read more

-We are not able to upload anything as an Excel template. While this is the only con we had so far, we had many issues because of this. 1. Price of the used items changing yearly and we are not able to integrate that change to our system quickly. 2. We are keeping backups of items and maintenances, but we will not be able to upload it easily to the system if it is required. 3. We have more than 100 maintenance yearly and we have to enter each one of them manually while we already have them on Excel.

Summary:

Benefits:

Easy to navigate. Users do not have to be IT experts in order to create or edit tasks. Online support is very quick to get back to you.

Drawbacks:

Not all the functionality that we need at this present time. To get functions added oor amended then a number of users need to request the same th... Read more

Not all the functionality that we need at this present time. To get functions added oor amended then a number of users need to request the same thing, which I fully understand although from a selfish point of view this is not ideal.

Summary:

A quick, simple to use CMMS system that is ideal for the organisation size we work within.

Benefits:

Simple, flexible, no nonsense, everything in one package - no extras

Drawbacks:

Maybe needs to add a few more features to make it easier for my application

Summary:

Benefits:

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable ... Read more

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

Drawbacks:

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I f... Read more

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

Summary:

Benefits:

Performance Lay-out Export to Excel....

Drawbacks:

Interface with financial process limited possibility to create BI reports Sharing of reporting

Summary:

Maintenance of Petrol Stations (1700)

Benefits:

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although sti... Read more

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Drawbacks:

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you w... Read more

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

Summary:

Unknown

Benefits:

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or charg... Read more

Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.

Drawbacks:

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or schedul... Read more

Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.

Summary:

Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and str... Read more

Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item.