FacilityONE

Benefits:

We have our blue print on the software and it is a really neat feature to be able to access prints and turn on an off layers. Work orders and PM's are also good. If we need help changing or modifying PM's support has been great.

Drawbacks:

I am not a super user of the system but I can see more than I really use. If I do need help on getting additional reports and I can't figure it out I will send support an email and then we can work on it together on a goto meeting.

In sum:

We have maintenance staff using it daily and customers putting in work orders daily. It is user friendly to all that us it. It is great to have follow-up to customers on work order process.

Benefits:

The Search box....you can look for anything just by entering the smallest amount of information, and a list of similar work orders appear....generally what I am looking for is within the top few work orders

Drawbacks:

Unity has a lot of steps you need to go through in order to complete a work order, where Legacy has all the information on one screen and you just start at the top and fill it out as you go

In sum:

We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help

Benefits:

This is a very good system to use for maintenance tracking and employee hour tracking. Easy to create new PM's for equipment and track old information as well. Best system we have used.

Drawbacks:

Not able to make name or task changes to existing PM's. If we have a more than one piece of equipment on the PM we cannot make a change to one of them without effecting the others. Also we don't like that the system logs you out after a certain amount of time. I have had log me out after on being in the program for 15 minutes.

In sum:

Facility One is a great database for our maintenance program.

Benefits:

Pretty easy to use the program once all the item on the inventory are entered into the program

Drawbacks:

The inventory was not well organized and it is difficult to search for information

In sum:

Satisfactory

Benefits:

Daily front end ease of use and functionality. Employees not in my department find it easy to use as well and have not been resistant to using. PM scheduler is a great tool that keeps PM's from getting missed.

Drawbacks:

There is a learning curve on the back end setting up PM's and some other tasks but once you have it down it's not that bad.

Benefits:

It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.

Drawbacks:

The only complaint I have is not having a way to scan barcode for assets for materials, is there a way to put that in place, maybe there is and I just do not know.

In sum:

Very good, we have a good partnership and make improvements to our use through training and updates to the system,

Benefits:

Once I learned how to function in Legacy, it's been hard to re-learn the updated version of Unity. Yes, there have been learning opportunities but there is such a significant change in format, I've not spent the time re-learning what feels like an altogether different system.

Drawbacks:

Editing PM work orders has been a challenge. Eliminating duplicates and changing the standard assigned employee should be easier, I would think.

In sum:

Customer service has always been exceptional. Almost every request I've ever had has been handled in the same day.

Benefits:

The PM scheduler and editor is one of the features we utilize a lot and the fact it generates work orders for internal work force or contracted.

Drawbacks:

When I first started using Facility One, it was a bit confusing and hard to navigate. Improvements and customer support have really allowed me learn and grow into the many features it has to offer, which now makes this tool a big asset to our daily workflow.

In sum:

Facility One has always had the best customer service! Very knowledgeable and willing to take your thoughts in consideration with development.

Benefits:

Easy to navigate around the software. You have anything at your fingertips

Drawbacks:

I have no way to keeping track of inventory or expenses on a peace of equipment to see if it is worth fixing or replacing.

In sum:

Facility trained all user well.

Benefits:

I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.

Drawbacks:

from the standpoint of the admin tool, the thing I like least is the converter tool. Due to limitations on what our IS department is willing to place on a computer, I don't have the necessary Java version to run the tool. It would be nice to see this updated to a newer version of Java.