MicroMain

Benefits:

I have found the software to be very easy to train employees on and it does about 95% of what we need it to do

Drawbacks:

I would liked to have a column in the system so it could be labeled for planned work. I would also like to be able to set up the layout the way I wanted it and have a save layout option so it would stay the way I set it up.

In sum:

It is a very good system for our needs

Benefits:

Great Customer Support and feature rich.

Drawbacks:

Implementation at large facility is time consuming, but not sure of any product where this would not be an issue.

In sum:

Highly Recommend.

Benefits:

MicroMain provides us the best support and service. They always fix any issues or find an alternative way to fix the problem we have. The out-of-box software includes all of the major functions needed for CMMS, such as work order, asset, part inventory, purchase order, etc. The software is also customizable (via the source code) to fit the company's requirement.

Drawbacks:

The user security level configuration is not deep enough to control the field and button level (ex. enable/disable, read/update/delete etc.). For example, the system cannot prevent the user in the technician group from clicking the "Complete" button to close the WO when they are not allowed to close the WO.

Benefits:

Its a great software to use, overall it management strategies are dominant and i would to thank the software engineers for creating a user friendly software for personal or business use.

Drawbacks:

The product is of high standards that although it is a user friendly software it has a dominant function that's allows you to manage but also needs a strategically build option manual that allows users to make decisions.

In sum:

All in all a great software to use.

Benefits:

There is a lot of customization with the field naming to match any naming convention you might want to implement. Our staff really likes how you can upload documents and images to store with each piece of equipment or device. Customer support is outstanding and very knowledge about the product and this is 1 of the big reasons we went with MicroMain.

Drawbacks:

User friendliness isn't as good as other software on the market, but the overall functionality overcomes a lot of that.

In sum:

We now have a central location with all of the service records and equipment at our fingertips. Batch automation for work orders helps limit the time sitting at a computer setting up daily schedules.

In sum:

It's nice knowing when our company vehicles are due for regular maintenance and not having to worry and wonder. It's very detailed and easy to use. This goes for oil changes to tire pressure. Awesome software for anyway anywhere.

Benefits:

The software tracks everything you could think you would need on equipment, maintenance, and creates reoccurring tickets as reminders

Drawbacks:

For a small shop sometimes the software seems a bit large and over necessary especially for people that are not computer savvy

In sum:

It is quick and easy

Benefits:

It's easy to use and it is capable of exporting data into excel spreadsheets.

Drawbacks:

It is tedious when needing to upload documents to a work order. It also limits your ability to customize the layout and the reporting fields. The design is dated and doesn't look like a software that is used in modern day.

In sum:

It will be a great tool when tracking standard work orders.

Benefits:

Great support for merge and upgrade. Contracts feature is a great way to tract contract costs associated with assets.

Drawbacks:

Needs improved searching, not friendly trying to find areas to add to work orders. Would be nice to have a way to add multiple assets to a single work order. Also needs improved sorting / filtering ability, not user friendly to sort off of a column then close an item and have to re-sort again. Still some problems with reports.

In sum:

Overall I would give this a rating of 3 on a scale of 1 -5. Although I would recommend this product I also think it needs some work to be competitive.

Benefits:

If the information is entered into the data base correctly the payoff is almost endless. I run a staff that has between 9 and 14 , on a 24 hour operation,with the use of Micro Main Im able to pass down work orders, time tracking and productivity has went up and time management has improved, parts usage, accountability for resources has increased, one of the best uses for this program is being able to show someone who is not familiar with maintenance or engineering a picture of the part that was used on a job and also a picture of the equipment it was used on including the location of the equipment.Work orders can be grouped as projects for bill back purposes or just tracking progress. Normally in facilities maintenance we are considered to be overhead or the necessary evil, one of the ways to offset the cost of operation of a facilities is anything outside of the contract is to bill back the extra request. Micro Main provides me with the ability to do this.

Drawbacks:

Pick who you want to enter the data wisely, and the program will pay for its self many times over.

In sum:

Very good program, But you really need a person to take the trouble calls and enter the data correctly. Depending on the size of the facilities. It is worth it the price,after you get it going.