Conference Call

Benefits:

I liked that it facilitated calls and trainings with relative ease. It had a rather comprehensive list of global dial-in numbers and that was unique and I felt it contributed to improved call quality for the participants.

Drawbacks:

The automated system was a bit complex and I often heard other calls or interruptions. I was never sure what was causing this but I imagine it was something on their administrative end. It didn't always happen, but it's clear in my mind when I reflect on my InterCall experience.

In sum:

I liked it. We've used many different companies and they all have their pros and cons. InterCall was great for the most part and it facilitated many successful remote trainings.

Benefits:

NONE - I would give Intercall 0 Stars if I could.

Drawbacks:

Recordings take up to 1min to start, system lags frequently causing disruptions, difficult to mute users, requires users to type in attendee ID (cannot identify most callers,) users in remote locs have difficulty dialing-in, poor customer service

In sum:

We're using WebEx with integrated Intercall audio. Before the switch, we used only Cisco WebEx video and audio-conferencing and never had any issues. A few times a month we have 20-100+ customers dialing-in to presentations. More often than not, the system will lag and cause very loud disruptions to the presenter and participants. Attendees will occasionally unmute themselves and when we go to mute them, it either takes up to a minute to "Mute All" or we can never tell who is causing the noise due to severe lag. This is especially hard if a presenter is among the callers. Attendees have complained that they are not satisfied with the audio quality or cannot log-in altogether - they typically give up and I'm forced to apologize on behalf of this crappy system and send recordings later. Some customers are simply unwilling to put up with the junk quality audio that Intercall provides. I've asked that we revert back to the old system, but our corporation would rather save $0.01/min than preserve employee and customer sanity. Intercall causes STRESS and some days I look out of our 4-story window during meetings and want to jump. I hate Intercall.

Benefits:

I liked that it was a neutral platform that pretty much provided some of the same features as the online classroom I was used to. The video and audio was clear and it really facilitated the learning experience.

Drawbacks:

This is no fault of the software itself because it wasn't made to teach children or new language learners but I'd love to have a few tools for special graphics and so forth.

In sum:

It was great for a trial and I may try using it long-term for my general teaching needs.

Benefits:

easy to use, safe, calendar integration tool

In sum:

InterCall is a simple and high-quality tool for web conferencing. The audio and video are incredibly clear and always reliable. After using InterCall, I would never use anything else.