Liveoak

Benefits:

The cobrowsing and editing feature to complete paperwork for our new clients has been a game changer for us. With Liveoak, we can ensure that paperwork is in good order and easily launch into the e-signing process, making for a smooth onboarding process for our clients.

Drawbacks:

Initially there have been limitations in what it can do as far as the actual document tagging (in comparison to Docusign, for example), but the Liveoak team has actively worked with us to continue to enhance their capabilities.

In sum:

When we launched electronic signature for our business, we had very low adoption rates among users because it wasn't necessarily intuitive and the process was a bit clunky. Using Liveoak has made it easy for our users, and given us that extra edge over our competitors due to the fantastic cobrowsing/editing capabilities that allow us to quickly and easily complete what can otherwise be very complicated and lengthy paperwork.

Benefits:

Easy to complete paperwork. Helps turnaround time with processing

Drawbacks:

Functionality. Wish we were able to control access to sending docusign emails if the user gets locked out

In sum:

overall its been very good and has made the paperwork seamless

Benefits:

Easy to arrange a conference and to edit should it need to be re-arranged. This all happens in 'real time' without lags which is great for my particular use of the system.

Drawbacks:

You previously could have the clients video screen full frontal and take the pictures, the pictures would then populate above the full screen feature showing the client. This isn't available now, to view the captured images you need to shrink the video screen down in order to view the images. We work with the system in order to take face to face images of documents - being able to view the images and still talk to the camera was a much better layout.

In sum:

easy to use, can use snag-it and screenshots live with the software. Easy to navigate a non- techy client to allow camera and microphone access on their laptop/ computer to give them full access to liveoak

Benefits:

Very easy to use, quickly editable and reduces the time required to get multiple sets of paperwork signed.

Drawbacks:

Once a room is created it would be nice if there was a way to edit what documents were included in that room, without having to set up an entirely new room.

In sum:

It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.

Benefits:

I had an issue with a liveoak room and it was troubleshooted within 2 hours.

Drawbacks:

sometimes it can be a little slow on my browser

In sum:

I love liveoak

Benefits:

I like the ease of use and the ability to save time and efforts for everyone involved by keeping them off the road traveling to other offices to sign paperwork.

Drawbacks:

The fact that certain browsers have a tough time bringing up the web portal and delaying the signature process. The process should be universal regardless of the hardware or software being used. Frustrating to hear when advisors get booted up of sessions for no apparent reasons.

In sum:

Getting better, but still some bugs to work out.

Benefits:

Gets paperwork done quicker and more accurately

Drawbacks:

unable to change forms once room is created

Benefits:

Makes for a clean and easy way to track signatures across a variety of contracts in one interface

Drawbacks:

There are some instances where a simple change requires a whole new room being built, which can become very time consuming

In sum:

I enjoy Liveoak, definitely makes my job easier

Benefits:

I can cut out the advisor for the most part and work directly with clients. It takes the delay out of getting paperwork turned around as well as often times advisors will have forms signed and then just sit on them.

Drawbacks:

It doesn't work everywhere. Some BDs have firewalls that prevent us from using it and nobody seems to ever know until I've created the room, prefilled stuff and got the advisor on the line who finds the issue. It also is not Iphone/smartphone compatible which makes it tough with construction companies and folks who work remotely.

Benefits:

It expedites our paperwork process

Drawbacks:

It is WAY TOO RIGID for digital paperwork. It doesn't allow to add key signors after you enter them initially, which makes scheduling impossible. Also cannot change form formats if the wrong template is chosen. WAY TOO RIGID