Compare FieldAware и SkillSignal

Benefits:

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

Drawbacks:

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. So... Read more

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

Summary:

Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient ... Read more

Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

Benefits:

It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over... Read more

It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.

Drawbacks:

FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now ... Read more

FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

Summary:

Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into ... Read more

Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

Benefits:

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it woul... Read more

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Drawbacks:

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how w... Read more

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

Summary:

We did not benefit from it.

Benefits:

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now... Read more

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

Drawbacks:

Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

Summary:

At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to us... Read more

At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

Benefits:

Skillsignal is easy to use and was extremely easy to deploy to all our supers in the field as well as our subcontractors. It's an extremely vital r... Read more

Skillsignal is easy to use and was extremely easy to deploy to all our supers in the field as well as our subcontractors. It's an extremely vital resource to have, and makes it easy to check everyone's credentials. It has been especially useful during covid to make sure everyone fills out their questionnaire.

Drawbacks:

The only issues we have had is some subcontractors not wanting to use the software. However Skillsignal has provided work arounds for this subcontr... Read more

The only issues we have had is some subcontractors not wanting to use the software. However Skillsignal has provided work arounds for this subcontractors.

Summary:

The overall experience has been great. The customer service is excellent. [SENSITIVE CONTENT HIDDEN] has been so helpful and always responds quickl... Read more

The overall experience has been great. The customer service is excellent. [SENSITIVE CONTENT HIDDEN] has been so helpful and always responds quickly when there is an issue or question.

Benefits:

At Newport Painting, we love how SkillSignal easily connects the office staff with our field employees. Our main use for this software, is to keep... Read more

At Newport Painting, we love how SkillSignal easily connects the office staff with our field employees. Our main use for this software, is to keep track of our employees' certifications, given that they are critical within the Construction Business. SkillSignal is very easy to navigate, for all employees inside and outside the office. Setting our profile up was swift, and Skillsignal administrators walk their clients through the setup process, and answer any questions you have.

Drawbacks:

Something that can be improved- sending the administrator an email notification when an employee uploads their certifications and documents.

Summary:

Overall experience is easy, convenient, and crucial for remaining safe in Construction.

Benefits:

Easy way of tracking construction site presence

Drawbacks:

Limited ability to edit user profile and few technical kinks.

Summary:

Trades are able to answer the COVID attestation over their phone, reduces work for us and helps keeps us organized

Benefits:

It's easy enough for anyone to use. My construction team, architects, engineers, and clients can use it easily.

Drawbacks:

The biggest issue is with some peoples fear that they are being "tracked". I know it's easy to say they are not, but it is a real fear that they h... Read more

The biggest issue is with some peoples fear that they are being "tracked". I know it's easy to say they are not, but it is a real fear that they have. I would like to see a way of showing them that they are not being tracked. In tandem to this issue, we needed to then have a paper document to have people, that did not want to use this application, sign for access to the site and contact trace. It would be nice if there were an easier way to add them to the Skill Signal system so we have one location to get the information for the project.

Summary:

On the whole, it helped give people a sense of calm in the peak of the Covid-19 for contact tracing purposes.