Compare Free Address Book и InGenius

Benefits:

Easy to understand. And it keeps me organized.

Drawbacks:

I felt like there isn't any cons to the software.

Summary:

Helped me keep up to date contacts with employees

Benefits:

Free Address Book is a quality software. It allows you to create a digital address book, giving you the ability to store birthdays, addresses, phon... Read more

Free Address Book is a quality software. It allows you to create a digital address book, giving you the ability to store birthdays, addresses, phone numbers, company associations, and more. When paired with a Skype or email account, a contact can be reached by simply clicking on their phone number or email. Contacts can also be categorized into groups for easy sorting.

Drawbacks:

The ability to categorize contacts into groups is helpful for organization, but feels a bit useless. For instance, there is no way to send out a ma... Read more

The ability to categorize contacts into groups is helpful for organization, but feels a bit useless. For instance, there is no way to send out a mass email to a group of contacts - each contact has to be selected individually and emailed.

Summary:

It is beneficial to have all contacts organized in a central location, backed up on the computer (instead of relying on the cloud).

Benefits:

I thought I'd give this a try because it's free and looked potentially useful. The screen shots include custom fields and import options and I was... Read more

I thought I'd give this a try because it's free and looked potentially useful. The screen shots include custom fields and import options and I was particularly interested in trying these.

Drawbacks:

I tried to install this on my Windows 10 laptop and was unable to. The installer kept getting stuck because it thought it needed .net framework, b... Read more

I tried to install this on my Windows 10 laptop and was unable to. The installer kept getting stuck because it thought it needed .net framework, but I already have it. So, when the installer isn't even intuitive, I have my hesitations. I'd also prefer something web-based so I can pull it up on any device. I think I'll stick with google contacts.

Summary:

Benefits:

what I like most about this software is that it is very easy to store all type of personal information.

Drawbacks:

what I like the least about this software is that if you are using no virus protection a virus and disrupt your information.

Summary:

Benefits:

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization.... Read more

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Drawbacks:

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Summary:

Benefits:

We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for o... Read more

We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.

Drawbacks:

I have nothing negative to say about our experience with InGenius.

Summary:

Benefits:

Drawbacks:

Summary:

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this f... Read more

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Benefits:

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Ou... Read more

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting

Drawbacks:

As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

Summary: