Compare Ori и Solvemate

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Ori, by Oriserve, helps brands and organisations convert their traffic to customers using AI.

Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversa... Read more

Rating
0 / 5
4.5 / 5
Conversational AI Platform software features
Pre-Configured Bot
Pre-Configured Bot
Digital Adoption Platform software features
Contextual Guidance
Contextual Guidance
Customer Service software features
Live Chat
Live Chat
Contact Center software features
Chatbot
Chatbot
Help Desk software features
Multi-Channel Communication
Multi-Channel Communication
Robotic Process Automation software features
Code-free Development
Code-free Development
Knowledge Base software features
Multi-Language
Multi-Language
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Customization and customer care at the best!

Benefits:

The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, th... Read more

The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Drawbacks:

Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input t... Read more

Summary:

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your ev... Read more

Rodolfo W.
5 / 5

A strong partner for innovative tool usage, bold novelties and to break new ground.

Benefits:

Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within ... Read more

Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time. The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction. The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative. It was pure joy to launch this novalty together with Solvemate!

Drawbacks:

On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the str... Read more

Summary:

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical custo... Read more

Miriam R.
4 / 5

Very intuitive tool to use not only for admins but also for customers!

Benefits:

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specifi... Read more

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily. Easy to modify and improve the chatbot's knowledge base after training. Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions. Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Drawbacks:

Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly s... Read more

Summary:

Katharina W.
4 / 5

A great tool and great people to work with

Benefits:

The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured... Read more

The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them). The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change. If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers.

Drawbacks:

The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certai... Read more

Summary:

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our cu... Read more

Lea G.

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