Average rating 
Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every custo... read more
Who is this service for?
Alida helps the world's most customer-obsessed brands turn truth into action to create extraordinary experiences. We created Alida TXM (Total Experience Managem
About Alida CXM & Insights Suite
Alida helps the world's most customer-obsessed brands turn truth into action to create extraordinary experiences. We created Alida TXM (Total Experience Management) to fuse the voice of your customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences.
Product details
Starting price: |
1usd / per month more about prices |
Desktop & Mobile Platforms: |
Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| Alida |
| https://www.alida.com/ |
| Set up in 2000 |
| Canada |
Features
Benchmarking
Churn Management
Communication Management
Community Management
Content Creation
Customer Segmentation
Dashboard
Data Analysis Tools
Email Marketing
Face-to-Face
Feedback Management
Gamification
Knowledge Management
Live Chat
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Negative Feedback Management
Offline Response Collection
Panel Management
Paper-Based
Phone-Based
Predictive Analytics
Question Branching
Question Library
Reporting/Analytics
Sentiment Analysis
Site Intercept Survey
Skip Logic
Statistical Analysis
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Text Analysis
URL Customization
Video Support
Other categories uses in
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Alida CXM & Insights Suite Reviews
3 opinions 4.7/5
«Alida's software has been a great help internally to understand our players better»
Usability
Support
Features
Overall rating
Benefits:
The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players
Drawbacks:
There isn't really anything we dislike with Alida
«Highly recommend »
Usability
Support
Features
Overall rating
Benefits:
User-friendliness - the functionality of Alida makes it simple to design surveys, use the data, onboard new team members, etc.
Drawbacks:
There could be a few more programming features, like enabling respondents to upload images/videos
«Alida is an innovative company with top notch customer service.»
Usability
Support
Features
Overall rating
Benefits:
The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We've worked with a couple over the 6 years of our partnership and have been pleased with all.
Drawbacks:
Navigating between two survey platforms is challenging for our programmers.
In sum:
We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.