Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer. Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Trusted by 50,000+ businesses. Learn more about Freshdesk
Compare cx/omni CXM cloud и Dini
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Enabling CX-Transformation: We connect all the dots along the Customer Journey to help discover pain points in real-time and implement an Actionabl... Read more |
End-to-end digitization platform for restaurants to increase customer base and for increasing margins. |
| Rating | ||
| Agile Project Management software features |
Negative Feedback Management
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Negative Feedback Management
|
| Account Based Marketing software features |
Customer Segmentation
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Customer Segmentation
|
| Customer Experience software features |
Multi-Channel Data Collection
Survey/Poll Management
Knowledge Management
|
Multi-Channel Data Collection
Survey/Poll Management
Knowledge Management
|
| API Management software features |
Dashboard
|
Dashboard
|
| Business Performance Management software features |
Predictive Analytics
|
Predictive Analytics
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
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| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
A great tool to document, manage and analyze the customer journeys Benefits: cx/omni is a complex but easy to use tool to document personas and customer journeys, manage touchpoints and insights of each customer journey and ... Read more cx/omni is a complex but easy to use tool to document personas and customer journeys, manage touchpoints and insights of each customer journey and to analyze your most relevant KPIs. The tool is flexible and the customer support is fast and very helpful. Drawbacks: Some features are still in a beta version. However, cx/omni is continuously optimizing features and processes. Summary: Excellent partner, high quality platform Benefits: The ability to tailor the platform according to our needs The consultative partnership that we have with cx/omni The dashboard functionality (very ... Read more The ability to tailor the platform according to our needs The consultative partnership that we have with cx/omni The dashboard functionality (very intuitive) Drawbacks: Content management complexity: We are working with cx/omni to improve the platforms 'organising principles'. Planned improvements will reduce the c... Read more Summary: We have a strategic partnership with cx/omni which allows us to evolve our use of the software to meet the (often changing) needs of our clients. T... Read more |
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Very intuitive CEM system
Benefits:
Very intuitive SaaS product with Gernan data center (high GDPR conformity).
Drawbacks:
The company is quite young and so the tool itself. There is room for improvement from the feature point of view
Summary: