Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle Cloud CX
Compare Dini и Freshdesk
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 15 usd. |
| Who this service is for |
End-to-end digitization platform for restaurants to increase customer base and for increasing margins. |
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, ... Read more |
| Rating | ||
| Agile Project Management software features |
Negative Feedback Management
|
Negative Feedback Management
|
| Account Based Marketing software features |
Customer Segmentation
|
Customer Segmentation
|
| Customer Experience software features |
Multi-Channel Data Collection
Survey/Poll Management
Knowledge Management
|
Multi-Channel Data Collection
Survey/Poll Management
Knowledge Management
|
| API Management software features |
Dashboard
|
Dashboard
|
| Business Performance Management software features |
Predictive Analytics
|
Predictive Analytics
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
Application 
|
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Be ahead! |
Great ticket management software for first time customer service manager Benefits: What I like about Freshdesk is that we can manage all our support channels from one place, the automated reporting features are excellent and also ... Read more What I like about Freshdesk is that we can manage all our support channels from one place, the automated reporting features are excellent and also useful to customize it according to our requirements. They also have the best support team who helps you at every stage. Reasonable price makes it affordable for first time customer service agencies or startups. We can create our own knowledge base or faq onsite in a free plan. Drawbacks: The first thing I realized while using the ticket management system is that it confuses and doesn't always display the exact team member name who ... Read more Summary: Freshdesk is a highly useful help desk or customer complaint management platform. Its social media integration is perfect with support for Faceboo... Read more 
Nitin S.
Game company (Freshdesk) Benefits: Powerful analytics, reasonable price, cool widget, knowledge base, automations.... Drawbacks: Bad editor, slow bug fix. Sometimes customer has to wait for years. Success manager ignore complaints. Support do not have SLA for resolution. They... Read more Summary: The software is good and has big potential. I send a lot of feedback. Unfortunately bug fix process is super slow. I wish company will be grateful ... Read more With Freshdesk you can manage all your support channels in one place! Benefits: What I like about Freshdesk that we can manage all our support channel from one place, the automations and reporting features are excellent and we ... Read more What I like about Freshdesk that we can manage all our support channel from one place, the automations and reporting features are excellent and we can customize it according to our needs. Also the support is good whenever I need help I can find quick response Drawbacks: It's only 3 cons: 1- Twitter: The DMs in Twitter is a little bit messy, it keeps the message history for only 7 days maximum and any new message f... Read more Summary: It was a good choice and I recommend Freshdesk if anyone is looking for Omnichannel solution with affordable price plans |
Alternative software
Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more using advanced filtering, segmentation, heat maps and other tools. Learn more about ClickTale
rating
4.5 (
50 reviews
)
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics CustomerXM
rating
4 (
50 reviews
)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako
rating
4.7 (
3 reviews
)
Alida helps the world's most customer-obsessed brands turn truth into action to create extraordinary experiences. We created Alida TXM (Total Experience Management) to fuse the voice of your customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Learn more about Alida CXM & Insights Suite
rating
2 (
1 reviews
)
User onboarding solution that allows you to create in-app interactive tours and guide new users through your web application. Learn more about Tour My App
Belly is a leading digital loyalty and marketing solution with more than 12k business partners and 7 million members. Centered around the iPad, Belly businesses create customizable, unique rewards programs their customers actually want. Through digital connections, Belly strengthens the relationship between a business and its customer base. CRM tools like email marketing, data collection, social media integration and reputation management keep customers coming back more often. Learn more about Belly
rating
4.1 (
17 reviews
)
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, Decathlon, KLM, T-Mobile, TomTom and VW and many more. Learn more about Mopinion
rating
5 (
2 reviews
)
Voice of the Customer driven platform to capture, analyse and visualise customer feedback in real-time from multiple sources both structured and unstructured Learn more about Voice of the Customer HUB
rating
2.8 (
10 reviews
)
LoginRadius is a cloud-based consumer identity and access management (CIAM) solution that empowers businesses to deliver a delightful consumer experience. The developer-friendly Identity Platform provides a comprehensive set of APIs to enable authentication, identity verification, single sign-on, user management, and account protection capabilities such as multi-factor authentication on any web or mobile application. Learn more about LoginRadius
Great ticket management software
Benefits:
FreshDesk is one of the greatest ticket management software. It has a marketplace with addins that can expand it's features and possibilities and i... Read more
FreshDesk is one of the greatest ticket management software. It has a marketplace with addins that can expand it's features and possibilities and is easy to use. We deployed FreshDesk looking to upgrade how we managed out customers.They are now impproving with AI features.
Drawbacks:
The customer portal is a little bit dissapointing and can't be customized for every client. The contact management and arcade (gamification) featur... Read more
The customer portal is a little bit dissapointing and can't be customized for every client. The contact management and arcade (gamification) features could be better, although they work.
Summary:
I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be... Read more
I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be done by us in a manner of hours and they have an academy where you can get a certification and learn how to deploy it.