Compare Qualtrics CustomerXM и Reputation

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, ... Read more

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of ... Read more

Rating
4.5 / 5
0 / 5
Agile Project Management software features
Negative Feedback Management
Negative Feedback Management
Account Based Marketing software features
Customer Segmentation
Customer Segmentation
Customer Experience software features
Multi-Channel Data Collection
Sentiment Analysis
Text Analysis
Survey/Poll Management
Knowledge Management
Multi-Channel Data Collection
Sentiment Analysis
Text Analysis
Survey/Poll Management
Knowledge Management
API Management software features
Dashboard
Dashboard
Business Performance Management software features
Predictive Analytics
Predictive Analytics
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Great Product, Great People

Benefits:

Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my ... Read more

Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience.

Drawbacks:

As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common rese... Read more

Summary:

As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a num... Read more

Bryce H.
5 / 5

Survey platform with features and functionality with ease of use.

Benefits:

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functio... Read more

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select the question type. In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness. Other scales are also accessible for other question types. In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions. It was great experience having so many features available to customize in Qualtrics. Qualtrics allows you to create and store surveys. When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions. It is very easy to replicate the sections and blocks from one survey to other. Surveys can be shared between different projects. At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects. Overall building, storing, and recreating surveys is great feature of qualtrics customer experience.

Drawbacks:

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training ... Read more

Summary:

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data... Read more

Prathamesh M.
1 / 5

"Flexible" and "Adaptable" Platform = Emperor's New Clothes

Benefits:

Some of the dashboard tools are impressive.

Drawbacks:

This platform is not useful for small- and mid-size businesses, or those using it for unique program solutions. If you hear words like "flexible" a... Read more

Summary:

They sold their platform well. The templates and widgets were impressive. The problem: what they called "flexible" and "adaptable" really meant tha... Read more

Geoffrey F.
4 / 5

Secure survey management platform

Benefits:

-Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through... Read more

-Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through different channels -Automated features to customize and send Thank you notes.

Drawbacks:

Pricey- We use it through institutional license.

Summary:

We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up ... Read more

Ramya P.

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