Average rating 
Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every custo... read more
Who is this service for?
sandsiv+ is a horizontal solution delivering its product across a range of verticals e.g. telecommunications, utilities, travel, and financial services
About Voice of the Customer HUB
Voice of the Customer driven platform to capture, analyse and visualise customer feedback in real-time from multiple sources both structured and unstructured
Product details
Starting price: |
1usd / per month more about prices |
Desktop & Mobile Platforms: |
Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| SandSIV |
| http://www.sandsiv.com |
| Set up in 2010 |
| Switzerland |
Features
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Reporting/Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Other categories uses in
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Voice of the Customer HUB Reviews
2 opinions 5/5
«Next generation of CXM tools. Focus on Customer Intelligence»
Usability
Support
Features
Overall rating
Benefits:
end-to-end platform to capture, analyze and act on voice of the customer. It is full selfservice and easy to integrate in an existing IT ecosystem due to state-of-the-art KPI. Data analitycs and NLP are impressive. Integration of external sources it's easy as one-click. Full integration with CRM systems and social networks. Deep machine learning libraries such fasttext and bert, integrated in the software.
Drawbacks:
It is really a high sophisticated solution. Needs proper education is necessary to exploit the software.
In sum:
-Increase loyalty and decrease churn. -Sell more to existing clients -Attract new clients
«SandSIV review»
Usability
Support
Features
Overall rating
Benefits:
The greatest advantage is the leading edge text mining solution with a well thought through user interface that makes it easy to work with unstructured data. Next to the capturing of feedbacks, we like the flexible possibilities to import, combine and export data with metadata. Analyzing the Voice of the Customer becomes actually fun.
Drawbacks:
The knowledge about the good use and potential of managing the customer experience is still very rare with companies. SandSIV will have to do even more to promote the business case.
In sum:
We analyzed a few solutions and liked the quality of the functionalities and we were very pleased about the advanced solutions for text mining and the great usability of the tools.