Compare RepeatRewards и Sparkage

Benefits:

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile informat... Read more

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Drawbacks:

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some o... Read more

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Summary:

We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Benefits:

It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed ... Read more

It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

Drawbacks:

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a... Read more

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Summary:

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top no... Read more

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Benefits:

I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information ... Read more

I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Drawbacks:

I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get qui... Read more

I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Summary:

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your compani... Read more

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Benefits:

The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to fi... Read more

The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!

Drawbacks:

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to ... Read more

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Summary:

HAPPY CUSTOMERS

Benefits:

It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in thr... Read more

It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box.

Drawbacks:

Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information.

Summary:

We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They k... Read more

We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted.

Benefits:

Ease of use. Reporting of rewards. Customers appreciated how easy it is to see their rewards

Drawbacks:

I honestly don't have any issues with the program. The cost of the program is much better than all of the competition, and provided much better cu... Read more

I honestly don't have any issues with the program. The cost of the program is much better than all of the competition, and provided much better customer service.

Summary:

customers and employees liked the visibility to their rewards. Customers could check before entering the shop, or while they were there. They cou... Read more

customers and employees liked the visibility to their rewards. Customers could check before entering the shop, or while they were there. They could see how many more points were needed to achieve their next reward.

Benefits:

The response from my customer base when I would send out notifications.

Drawbacks:

The price increase of the product is extreme over just a few months dpan.

Summary:

It's our most expensive marketing tool but very effective.

Benefits:

Ease of use, motivates customers, gets results.

Drawbacks:

It's not a con, but some customers resist downloading another app. Fortunately, we can track points regardless if they choose to use the app or not.

Summary:

As a first time business owner running a small family business, my advertising budget is very tight, and I was wary of wasting it on an ineffective... Read more

As a first time business owner running a small family business, my advertising budget is very tight, and I was wary of wasting it on an ineffective program. I was relieved and thrilled when Sparkage began to pay for itself from the very first month. We've seen the rewards program increase the frequency of visits from our regular customers, and also seen how effective special offers are at bringing back those one-off customers who forgot about us. After bringing them back often enough, some of those one-off customers became regulars. We've also used flash offers to drum up short term cash when needed. Case in point, it only took an hour after submitting a push notification yesterday to sell a case to a customer we had not seen for a while. The Sparkage support team has been extremely helpful and a pleasure to partner with. They are very responsive and hands on, and also have been great at suggesting ways to make the program even more effective for us. Overall, it has been a very positive experience, and has helped us grow our sales.