Compare Flexie CRM и Pega CRM

Benefits:

- Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used t... Read more

- Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank.

Drawbacks:

- Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on custome... Read more

- Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software.

Summary:

- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone

Benefits:

You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your process... Read more

You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time.

Drawbacks:

To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its cont... Read more

To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people.

Summary:

I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we ... Read more

I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application.

Benefits:

The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accu... Read more

The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller.

Drawbacks:

Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status.

Summary:

My overall experience with Pega has been wonderful.

Benefits:

There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. ... Read more

There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type.

Drawbacks:

It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secu... Read more

It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but

Summary: