Compare QAlert и Really Simple Systems CRM

Benefits:

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and ho... Read more

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Drawbacks:

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our repo... Read more

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Summary:

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we ar... Read more

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Benefits:

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a ... Read more

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Drawbacks:

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is ... Read more

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Summary:

Benefits:

Easy to make changes to request types and routes and great customer service.

Drawbacks:

Reporting Features need to be more robust

Summary:

Benefits:

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Drawbacks:

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify ... Read more

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Summary:

Great value! It has allowed us to expand our services and number of responders without additional costs.

Benefits:

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of t... Read more

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

Drawbacks:

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Summary:

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Benefits:

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with... Read more

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Drawbacks:

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automa... Read more

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Summary:

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage... Read more

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Benefits:

intuitive software that can be customised as a user level.

Drawbacks:

we do not have the resource to optimise all the functions - eg quoting from RSS.

Summary:

Fantastic. Easy to use and helpful support from RSS to resolve any requirements.

Benefits:

Its very easy to use, quite intuitive in set up and implementation.

Drawbacks:

*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I d... Read more

*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? *The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.

Summary:

We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the... Read more

We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.