Compare QAlert и Results CRM

Benefits:

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and ho... Read more

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Drawbacks:

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our repo... Read more

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Summary:

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we ar... Read more

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Benefits:

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a ... Read more

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Drawbacks:

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is ... Read more

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Summary:

Benefits:

Easy to make changes to request types and routes and great customer service.

Drawbacks:

Reporting Features need to be more robust

Summary:

Benefits:

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Drawbacks:

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify ... Read more

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Summary:

Great value! It has allowed us to expand our services and number of responders without additional costs.

Benefits:

Easy installation and works well with SQL instance.

Drawbacks:

Need to work on 64 bit Office integration.

Summary:

So far so good. Importing contacts was straight forward. working on Calendar next

Benefits:

I have had the pleasure of working with a company that usesResultsCRM for their sales team. I was on the review and implementation task force. The ... Read more

I have had the pleasure of working with a company that usesResultsCRM for their sales team. I was on the review and implementation task force. The company was midsize and need a CRM that would integrate with other software/tools they utilize like Quickbooks and Outlook. After sitting down with ResultsCRM's support team to learn more about the features and functionality this CRM had we fell in love with it. This CRM is surprisingly robust and offers a very user-friendly interface! Results offers many areas where you can track a customer and staff activity in such an easy format, that will give a company insight on improving efficiencies in almost every area of business. I worked very closely with Results implementation team throughout the project and they were great, they ensured that everything went smoothly. I also assist with the Administristraion of this product and work with the sales team to customize this product for their needs. I would highly recommend this product if you are on the fence!

Drawbacks:

I have had zero complaints from our first discovery meeting to finishing up the implementation. Results customer support/implementation team worke... Read more

I have had zero complaints from our first discovery meeting to finishing up the implementation. Results customer support/implementation team worked with us to ensure everything was working efficiently and we were prepared to take over.

Summary:

If you are looking for a robust CRM then I would suggest looking into ResultsCRM. They offer webinar training and demos which helped us alot throu... Read more

If you are looking for a robust CRM then I would suggest looking into ResultsCRM. They offer webinar training and demos which helped us alot through out our vetting process.

Benefits:

Results CRM had a lot of features that I was looking for in a CRM. The ability to migrate data from our accounting software into the CRM was a huge... Read more

Results CRM had a lot of features that I was looking for in a CRM. The ability to migrate data from our accounting software into the CRM was a huge plus.

Drawbacks:

The conversion process was too daunting and required a lot of dedicated hardware and internal manpower in order to be affordable.

Summary:

I was able to better determine what our internal needs were. It was also helpful to have a cost comparison for more expensive products that offer t... Read more

I was able to better determine what our internal needs were. It was also helpful to have a cost comparison for more expensive products that offer the same functionality.

Benefits:

I have worked with many boutique or proprietary software companies over the last 20 years. Technically speaking, Results delivers outstanding emula... Read more

I have worked with many boutique or proprietary software companies over the last 20 years. Technically speaking, Results delivers outstanding emulation of a Windows environment along with smooth, consistent interplay with QuickBooks and Outlook. From a practical perspective, Results is intuitive and comprehensive. I am able to train new users very quickly. We are four individuals working from our respective homes. Yet with Results, it is as if we were in the same room. As for Results, the vendor, you could not possible ask for more. Everyone from the owner to the technical assistance personnel and even the sales department define professionalism. They understand my business and my particular application of their product. They are willing to advise and collaborate. This is a big deal because oftentimes, small software companies can be defensive and/or give push back. You will enjoy working with Results and consider them your co-workers rather than just a vendor.

Drawbacks:

I have nothing bad to say about using the product nor working with all of this vendor's personnel.

Summary: