Compare QAlert и Salesboom CRM Suite

Benefits:

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and ho... Read more

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Drawbacks:

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our repo... Read more

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Summary:

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we ar... Read more

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Benefits:

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a ... Read more

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Drawbacks:

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is ... Read more

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Summary:

Benefits:

Easy to make changes to request types and routes and great customer service.

Drawbacks:

Reporting Features need to be more robust

Summary:

Benefits:

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Drawbacks:

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify ... Read more

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Summary:

Great value! It has allowed us to expand our services and number of responders without additional costs.

Benefits:

great interface and very easy to learn. love the crm reporting and custom views

Drawbacks:

Its not available in all languages if your company is international. Not all the features are available in all countries! for some reason some fea... Read more

Its not available in all languages if your company is international. Not all the features are available in all countries! for some reason some features like the zip code proximity is only available for usa and canada

Summary:

our sales team uses salesboom to manage collaborative sales deals. many people are involved over a long period of time before the customer buys fro... Read more

our sales team uses salesboom to manage collaborative sales deals. many people are involved over a long period of time before the customer buys from us. We have to talk to decision makers few times and many tasks have to be done. We love it because the crm automates many of the tasks for our sales people leaving them more time to focus on the closing of the sale.

Benefits:

Cloud based. You can access to the information anywhere. I can store tons of contacts and add notes to those contacts. I do not need to try to rem... Read more

Cloud based. You can access to the information anywhere. I can store tons of contacts and add notes to those contacts. I do not need to try to remember so much information. I can go back and track my clients information without having to dig in my file cabinets, scroll down my emails, or texts. Easy to update. It takes no time to enter the information. The subject line helps me to find what I am looking for.

Drawbacks:

I wish that the software would be more interactive. Some times, I have to click with the mouse to get what I want when I am used to type and hit en... Read more

I wish that the software would be more interactive. Some times, I have to click with the mouse to get what I want when I am used to type and hit enter. At first I got a lots of duplicates in contacts and accounts; but after I call customer service, the issues were resolved.

Summary:

I love it. I use it for my accounting business and for my personal life. I feel that I do not have to try to remember so many thinks.

Benefits:

The CRM was extremely easy to use, and viewing leads was simple and fast within the contact manager. I like being able to see some data about a con... Read more

The CRM was extremely easy to use, and viewing leads was simple and fast within the contact manager. I like being able to see some data about a contact from the main screen of the contact manager.

Drawbacks:

Salesboom was fine for the very early stages of our business, but we found it didn't offer much in the form of marketing automation, reporting, etc.

Summary:

Benefits:

Being able to determine what information we needed most, then to customize a data program that captures, integrates, tracks and reports back to us ... Read more

Being able to determine what information we needed most, then to customize a data program that captures, integrates, tracks and reports back to us as we need it and when we want it, has made Salesboom an integral part of our business plan.

Drawbacks:

Superb integration with customization has its price, and for Salesboom the price is visual acuity. It's taken some time to train staff on where to ... Read more

Superb integration with customization has its price, and for Salesboom the price is visual acuity. It's taken some time to train staff on where to click to take advantage to all the program has to offer.

Summary:

The team at Salesboom helped us build what we now consider our proprietary CRM program. They provided a roadmap and a timeline for us and worked wi... Read more

The team at Salesboom helped us build what we now consider our proprietary CRM program. They provided a roadmap and a timeline for us and worked with us to not just implement our vision but fine-tune it.