Compare QAlert и SmartOffice

Benefits:

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and ho... Read more

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Drawbacks:

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our repo... Read more

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Summary:

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we ar... Read more

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Benefits:

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a ... Read more

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Drawbacks:

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is ... Read more

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Summary:

Benefits:

Easy to make changes to request types and routes and great customer service.

Drawbacks:

Reporting Features need to be more robust

Summary:

Benefits:

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Drawbacks:

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify ... Read more

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Summary:

Great value! It has allowed us to expand our services and number of responders without additional costs.

Benefits:

Easy access to my practice's data anywhere, anytime; helps me deliver great service to my existing clients ; helps me meet more of my clients' n... Read more

Easy access to my practice's data anywhere, anytime; helps me deliver great service to my existing clients ; helps me meet more of my clients' needs; expand client base by converting new prospects to clients.

Drawbacks:

Sometimes it is down without warning , other than normal maintenance. Aside from that, I can't think of anything bad to say about it. It makes yo... Read more

Sometimes it is down without warning , other than normal maintenance. Aside from that, I can't think of anything bad to say about it. It makes your life easier and it's worth the cost for sure!

Summary:

I am able to access my practice's data from anywhere and give answers to my clients instantly. It makes me look smart and organized and my client... Read more

I am able to access my practice's data from anywhere and give answers to my clients instantly. It makes me look smart and organized and my clients appreciate the quick response, which by the way they want and expect.

Benefits:

It integrates with Microsoft but sometimes the scheduling feature changes times for my meetings. I like the ability to capture my client information.

Drawbacks:

Functionality is dependent on back office set up. We have two agencies that use it but input data differently.

Summary:

I like it. But I have looked for other alternative products from time to time because I don't like the way it handles workflow. For example I have ... Read more

I like it. But I have looked for other alternative products from time to time because I don't like the way it handles workflow. For example I have looked at Pipedrive and Trello.

Benefits:

Collects a lot of client data and information

Drawbacks:

Not the most user friendly to navigate between different screens

Summary:

Benefits:

I like that the interface is customizable. I can decide what client data I want to see when I'm viewing them.

Drawbacks:

For all of its features, it's not the most intuitive and user friendly. It could really use some internal guides, or a learning mode

Summary:

I can't imagine doing my job without a CRM like SmartOffice. All of the info I need is there.