Compare Salesnet CRM и Spendgo

Benefits:

Going from no CRM to having CRM is a drastic improvement. We are happy to be able to access all of this information in one place.

Drawbacks:

I think the overall feel of the website is dated, it doesn't seem intuitive to me as a regular user. I've learned some tricks to get around some o... Read more

I think the overall feel of the website is dated, it doesn't seem intuitive to me as a regular user. I've learned some tricks to get around some of the bugs while they're being hashed out. I'm hoping it will improve

Summary:

Benefits:

SalesNet is streamlined to make it user-friendly and efficient. It's customizable tabs, sort-by features and numerous contact categories are all fu... Read more

SalesNet is streamlined to make it user-friendly and efficient. It's customizable tabs, sort-by features and numerous contact categories are all functions I find very helpful.

Drawbacks:

It is somewhat of a tedious process to import new leads, having to format the excel spreadsheet just right. However, if there are any errors or kic... Read more

It is somewhat of a tedious process to import new leads, having to format the excel spreadsheet just right. However, if there are any errors or kick-outs, it is easy to go back and make said changes.

Summary:

Benefits:

The sales process engine is by far the most powerful tool, especially when combined with dashboards that give instantly understandable information ... Read more

The sales process engine is by far the most powerful tool, especially when combined with dashboards that give instantly understandable information as to sale progress and next steps. In addition, the ability to extract information and drop it into MS Word is easy, straight forward and repeatable so that customized reports for off-line use.

Drawbacks:

The older version tended to have an old interface, but the new version makes it as good as or better than anything else on the market.

Summary:

I am forced to use Salesforce.com with new management at RWD; however, my productivity and sales results are limited by the limits of that system. ... Read more

I am forced to use Salesforce.com with new management at RWD; however, my productivity and sales results are limited by the limits of that system. I critically miss the lack of sales process as SFDC uses a stage gate approach which becomes nebulous and unpredictable in its application.

Benefits:

Simplicity. Great to use and pretty self explanatory. Great system to purchase by both the everyday users and the every so often users.

Drawbacks:

Importing lists compatibility. Difficult for people who only do it every so often.

Summary:

Benefits:

API Capabilities, Intuitive Admin Dashboard, In Store Ease of Use, Great Support

Drawbacks:

No complaints at this time. The software works as we expect.

Summary:

A++ Experience. The team is very hands on. Compared to other vendors I deal with Spendgo's willingness to go above and beyond the call of duty is s... Read more

A++ Experience. The team is very hands on. Compared to other vendors I deal with Spendgo's willingness to go above and beyond the call of duty is second to none. Their technical expertise and customer support is top notch. We love them. They also have multiple options for loyalty integration and if they don't have a solution they are always willing to at the very least exploring building one. We appreciate all that they do for us.

Benefits:

Spendgo is extremely flexible and can be built to meet a number of different loyalty situations. I like that there can be a user facing display, wh... Read more

Spendgo is extremely flexible and can be built to meet a number of different loyalty situations. I like that there can be a user facing display, which helps drive guest participation even if store employees are not pushing the program.

Drawbacks:

When we first started with Spendgo there were some missing features in their backend. However, they worked hard to build this portion of their prod... Read more

When we first started with Spendgo there were some missing features in their backend. However, they worked hard to build this portion of their product out and have most of the missing parts on their roadmap, if not already implemented.

Summary:

Spendgo is able to be installed on a variety of different POS vendors and will actively work with a variety of our vendors ensure integrate their A... Read more

Spendgo is able to be installed on a variety of different POS vendors and will actively work with a variety of our vendors ensure integrate their API across platforms. Spendgo actively provides business suggestions to help us take full advantage of the loyalty program. They are responsive to issues and are a true partner, not just another vendor.

Benefits:

Easy for the customer to use and input their information. Attractive platform that the equipment sits on.

Drawbacks:

No visibility to if it is driving customer loyalty. The reporting features are not available for franchisees.

Summary:

So far I have received no benefit.

Benefits:

The Spendgo team really took care of us and worked to find solutions across our diverse portfolio of public houses, cocktail clubs and barbershops ... Read more

The Spendgo team really took care of us and worked to find solutions across our diverse portfolio of public houses, cocktail clubs and barbershops that deploy a range of POS, e-commerce, online ordering and pay-at-the-table solutions. We're enabling Spendgo across four business units, representing 19 unique brands with a single loyalty program to ultimately provide the omnichannel loyalty experience we are looking for. I liked how well they were able to support us through the integrations, even when we encountered challenges due to incompatibility from some of the other vendors, Spendgo came through with creative solutions and made enhancements where needed. Beyond the technology and platform, the expertise and support from Spendgo that helped us mold our loyalty experience into a customer-first experience was something we didn't know we needed and has now given us confidence in our loyalty experience for our customers and guests.

Drawbacks:

Had some initial compatibility issues with one of our 3rd party apps within Shopify, but the Spendgo team found a way to work around it to resolve.

Summary:

Spendgo offers a best-in-class omnichannel guest loyalty experience, while being integrated with the solutions we needed to support our diverse mul... Read more

Spendgo offers a best-in-class omnichannel guest loyalty experience, while being integrated with the solutions we needed to support our diverse multi-brand portfolio of physical locations and ecommerce businesses. We know we're in great hands with some of the most experienced experts and partners in the loyalty space. They truly want us to be successful with our loyalty program. SpendGo has direct experience in hospitality which is demonstrated through their empathy in our sensitivity to provide great customer experiences across all of our touch-points.