Who is this service for?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

About SuperOffice CRM

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.

Average rating 4.5/5

Total score
4.5
“Ease of use
4.3
User support
4.6
Features
4.4

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

SuperOffice
https://www.superoffice.com
Set up in 1990
Norway

Features

Alerts / Escalation
Appointment Management
Calendar/Reminder System
Call Center Management
Document Storage
Email Management
Email Marketing
Internal Chat Integration
Knowledge Base Management
Lead Generation
Lead Qualification
Live Chat
Marketing Automation
Mobile Access
Performance Metrics

Queue Management
Quotes/Estimates
Segmentation
Self Service Portal
Social Media Integration
Surveys & Feedback
Task Management
Territory Management
Virtual Assistant
Workflow Management

Alternatives SuperOffice CRM


M
Michelle S.

«Review SuperOffice»

Usability

Support

Features

4

Overall rating

Benefits:

When there are no disruptions, it is a very pleasant program to work with.

Drawbacks:

The last time I sense a lot of problems in the national failures. These will really have to decrease.

In sum:

Normally it is a very pleasant program to work with and I found all customer information really easy.

October 2, 2021
Feedback source: the Internet
A
Andy H.

«The CRM for SME business»

Usability

Support

Features

5

Overall rating

Benefits:

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the 'usual' CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Drawbacks:

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

In sum:

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It's the perfect solution for my business.

September 30, 2021
Feedback source: the Internet
M
Marcel V.

«Great system to keep all business data in one place.»

Usability

Support

Features

4

Overall rating

Benefits:

Combination of CRM and Customer Service ticketing. The flexibility of adapting it to your own liking. The posibility of using it also on mobile devices.

Drawbacks:

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee. No automatic updates when you're not in the cloud; takes time and money.

In sum:

All commercial business data in one place. An internationally unified Customer Servcie experience.

September 30, 2021
Feedback source: the Internet
V
Verified Reviewer

«Very user friendly CRM to support all main processes.»

Usability

Support

Features

5

Overall rating

Benefits:

The ability to have our contacts all in one place. Easy to work with for all people.

Drawbacks:

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

In sum:

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

September 26, 2021
Feedback source: the Internet
M
Matt C.

«You can almost say it 'runs the company'! »

Usability

Support

Features

5

Overall rating

Benefits:

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Drawbacks:

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

In sum:

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

September 16, 2021
Feedback source: the Internet
G
Gert v.

«User-friendly and flexible interface!»

Usability

Support

Features

5

Overall rating

Benefits:

User-friendliness: easy to get started, logical navigation, great Search functionalities

Drawbacks:

No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

In sum:

SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.

August 31, 2021
Feedback source: the Internet
J
Johnny O.

«Great Tool to increase your sales and make your life easier»

Usability

Support

Features

4

Overall rating

Benefits:

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1. In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Drawbacks:

Thy way to sava end find documents can be approved

In sum:

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

August 30, 2021
Feedback source: the Internet
J
Jan S.

«Moving to SuperOffice 8.5 from previous Superoffice Version »

Usability

Support

Features

5

Overall rating

Benefits:

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Drawbacks:

I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

In sum:

SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

August 29, 2021
Feedback source: the Internet
E
Eva Y.

«Stellar CRM»

Usability

Support

Features

4

Overall rating

Benefits:

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Drawbacks:

Perhaps the marketing module should be included in the base package.

In sum:

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

August 21, 2021
Feedback source: the Internet
D
Dustin Z.

«Good price to quality ratio»

Usability

Support

Features

4

Overall rating

Benefits:

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Drawbacks:

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

August 17, 2021
Feedback source: the Internet