Who is this service for?

Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction.

About Vtiger CRM

Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage proposals & quotes, and ultimately win more deals.

Average rating 4.4/5

Total score
4.4
“Ease of use
4.3
User support
4.6
Features
4.2

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Vtiger
http://www.vtiger.com
Set up in 2003
United States

Features

Business Card/Badge Scanning
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Customer Service Analytics
Customer Support
Document Storage
Email Marketing
Email Response Control
Forecasting
Internal Chat Integration
Knowledge Management
Lead Capture
Lead Distribution
Lead Generation

Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Performance Metrics
Pipeline Management
Prospecting Tools
Quotes/Estimates
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Source Tracking
Task Management
Territory Management

Alternatives Vtiger CRM


L
Luca B.

«easy to use, complete, free»

Usability

Support

Features

4

Overall rating

Benefits:

Easy to use, free, adaptable to any need, lead generation, use in cloud

Drawbacks:

For professional use, you must rely on companies able to develop solutions vtiger

In sum:

I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time

October 1, 2021
Feedback source: the Internet
J
Jeff S.

«Vtiger review»

Usability

Support

Features

5

Overall rating

Benefits:

Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using

Drawbacks:

there really isn't anything we don't like about it

In sum:

daily customer contacts and follow up, opportunities, quotes and invoicing

September 27, 2021
Feedback source: the Internet
V
Verified Reviewer

«Vtiger configuration and reports»

Usability

Support

Features

4

Overall rating

Benefits:

The tool is very friendly, it adapts easily to the internal processes of each company. It is flexible, allows you to confirm it according to the needs of the business.

Drawbacks:

The programming of workflows is a bit complicated. The offer of mathematical and statistical functions should be strengthened. The reports are not so friendly, especially when you are working with two or more modules and you need to perform some mathematical operation.

In sum:

Vtiger allows us to manage in an organized way the sales cycle of our organization, from a lead, to the administration of a project when the opportunity is closed. Benefits: Traceability Order Excellent query and analysis tool

September 24, 2021
Feedback source: the Internet
I
Ioana M.

«best there is »

Usability

Support

Features

5

Overall rating

Benefits:

the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!) overall the accessibility and overview of the data is really really good. the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc. i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner.

Drawbacks:

the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists .

In sum:

So far all's good, going for better!

September 10, 2021
Feedback source: the Internet
D
David F.

«VTiger CRM»

Usability

Support

Features

4

Overall rating

Benefits:

This product contains all of the vital CRM features, and is still easier to use than most other CRMs. Possibly the best part of the system, however, is the ability to export and import most information easily.

Drawbacks:

Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits. The cloud version of the software suffers for this reason, as well as the inability to edit some records due to a lack of access to the backend.

In sum:

We are using VTiger to manage our sales pipeline, set targets and track our ability to meet targets based on our weighted pipeline.

September 7, 2021
Feedback source: the Internet
J
Joe W.

«No worries i track everything»

Usability

Support

Features

5

Overall rating

Benefits:

Everything has the ability to be customized and you don't need to be a rocket scientist to figure it out. I spent a week on this system and had it scanning emails, making cases, and notifying staff and users. Once you have a valid ticketing system you wonder how you lived with out it. KEY WORD " Accountability"

Drawbacks:

What everyone else wants. Cheaper prices, more features, ect. The reality is i wouldn't trade this CRM for anything it gets the job done in the best way.

In sum:

I have now brought Vtiger multiple companies to better help there IT staff keep track of there processes. Weather it's Operational tasks, Projects, or Inventory. Vtiger blows similar systems like spice-works out of the water and i'm looking forward to use it for years to come.

September 7, 2021
Feedback source: the Internet
A
AnnA L.

«Saved my working life!»

Usability

Support

Features

5

Overall rating

Benefits:

Its ADAPTABLE! On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt. There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger - to be my system - adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Drawbacks:

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything - take the time so write done and plan the process.

In sum:

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in think 2013. We share all our business information in Vtiger. This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support. We haven't hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

August 27, 2021
Feedback source: the Internet
Arturo L.

«Good platform to follow up comercial activities»

Usability

Support

Features

4

Overall rating

Benefits:

What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing. VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive. VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized. I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

Drawbacks:

Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.

In sum:

I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers

August 24, 2021
Feedback source: the Internet
V
Verified Reviewer

«One solution to simplify your work "Vtiger"»

Usability

Support

Features

5

Overall rating

Benefits:

One of the best option is the "SLA clock" which keeps on reminding you that we haven't acknoledged the query of the customer and this helps a lot in getting a prompt response and it shows how company is willing that our clients get the resolution with in no time and they can work with us swiftly.

Drawbacks:

This software should even come up with the soft-phone facility which can display the client detail on the screen whenever they call. Which will reduce the time for finding up the detail of client and get straight to the track and help them with the best possible option rather than waiting the first 3 minutes of the call in pulling up what was are the order placed by the client and what was his las email to us.

In sum:

From the time our company has purchased Vtiger, interacting with clients has become very easy, we can pull up the reports of our client from when he started using our product and what is the graph of his continued business with us. We can even keep the track of clients not placing an order with us. We can even keep a track of how often we call our clients to better our services and we can also come to know the trending complaints which are getting our business affected by pulling up the reports from the Vtiger which is a very good option.

August 20, 2021
Feedback source: the Internet
R
Richie M.

«vTiger for B2B sales»

Usability

Support

Features

4

Overall rating

Benefits:

Cloud based, access from anywhere. Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training. Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation). Easy to learn. Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us. You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

Drawbacks:

The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

In sum:

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app). The web interface is generally very easy to use and the speed is quite good, even on a slow connection. There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

August 18, 2021
Feedback source: the Internet