Who is this service for?

webCRM is perfect for SME customers who are now ready for the next level of CRM system to grow their company.

About webCRM

Whatever your CRM issues, whether hunting to replacing an outdated system, or just starting out, the dedicated UK team at webCRM can advise. With full UK based services and support, should you select webCRM, you will be well on your way to a successful CRM system providing the expected returns on sales management, forecasting, marketing and customer support. webCRM is an award-winning cloud CRM solution with integrations to Office 365, Google, website and many accounting systems.

Average rating 4.5/5

Total score
4.5
“Ease of use
4.2
User support
4.8
Features
3.6

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

webCRM
http://www.webcrm.com
Set up in 2003
United Kingdom

Features

Calendar/Reminder System
Call Management
Campaign Management
Channel Management
Commission Management
Contact Database
Contact Management
Contract/License Management
CRM
Customer Database
Data Import/Export
Document Storage
eCommerce Management
Email Marketing
Employee Management

Field Sales Management
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Loyalty Program
Mail Order
Marketing Automation
Merchandise Management
Mobile Access
Multi-Location
Opportunity Management
Order Management
Performance Metrics
Pipeline Management
Proposal Generation
Prospecting Tools
Purchase Order Management
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Returns Management
Sales Forecasting
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Social Media Integration
Source Tracking
Task Management
Territory Management

Alternatives webCRM


M
Marko S.

«Once you start using it, you question yourself how did you do it before?»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use and whats most important it is a very clear and simplified interface. Once you start using it, you start questioning yourself how did you manage to work so far without it.

September 16, 2021
Feedback source: the Internet
M
Miguel R.

«Excellent CRM, good functionalities»

Usability

Support

Features

3

Overall rating

Benefits:

Great ease of entering data, as well as exporting and importing them. Very easy account creation and follow-up of new registrations.

Drawbacks:

Very friendly and understandable services, great benefits at an affordable price. Although the price could be even better.

September 1, 2021
Feedback source: the Internet
Brenda C.

«Excellent service»

Usability

Support

Features

5

Overall rating

Benefits:

Excellent service, it's the 2nd time I work with this company and it continues to surprise me. webCRM demonstrated to have a great quality in its work and an excellent service, one of the best in the management of relations with the clients.

Drawbacks:

I really do not have any complaints about this company, I love working with them and I will definitely keep coming back, Highly recommended

August 27, 2021
Feedback source: the Internet
J
Jamie A.

«James Bouge & The CRM Team - spent the time to understand our business, A pleasure to work with,»

Usability

Support

Features

5

Overall rating

Benefits:

A great System - the team ensured it easily taylored to fit our business, importantly the ongoing support has been second to none, As our business is quiet dynamic (no doubt as per most) an off the shelf CRM< just didint cut it, webCRM has saved numerous man hours, and the reports are great for us to monitor easily,

Drawbacks:

hmmm - nothing it couldnt do ! Drag and drop for documents - which i was told will be avilable later this year,

In sum:

saved man hours, we know just where our business is at any minute,

August 21, 2021
Feedback source: the Internet
Inés P.

«I'm very happy to have worked with webCRM»

Usability

Support

Features

5

Overall rating

Benefits:

I'm very happy to have worked with webCRM and I'm sure I'll be back for a second time, I'm really happy and satisfied with the results obtained by one of the best companies that can be found in the area of customer relationship management .

Drawbacks:

I really do not have any complaints to give, on the contrary, I only have good comments, I recommend them highly, very good service.

June 24, 2021
Feedback source: the Internet
Thalia P.

«Great software»

Usability

Support

Features

5

Overall rating

Benefits:

Great software, great work and great service, is the best way to describe webCRM. As a client I am very satisfied and anxious to continue working with them, I have no doubt that they are one of the best companies in terms of customer relationship management.

Drawbacks:

I really do not have any complaints about this company, on the contrary, I have plenty of good reviews and good comments. Excellent work friends.

May 8, 2021
Feedback source: the Internet
I
Ingrith M.

« I had the opportunity to test it 14 days and it is a very simple tool that collects customer data.»

Usability

Support

Features

5

Overall rating

Benefits:

It has a free version to publicize the software for 14 days. That is very advantageous. It also has a demo of the application. It has enough documentation and publicity.

Drawbacks:

The test of the application seems to me that it should be at least 30 days so that the behavior of customers and sales can be appreciated at the end of a month.

April 28, 2021
Feedback source: the Internet
G
George P.

«webCRM Offers Flexibility For Online Account Management and Sales»

Usability

Support

Features

1

Overall rating

Benefits:

Really easy for use, definitely there is no special knowledge required Reliable and fast, which is definitely a huge advantage for a CRM solution Lower cost - this CRM solution comes for really low price and don't requires any implementation expens

Drawbacks:

Kind of limited feature set - compared to the other CRM systems on the market, webCRM do not have a lot more to offer. Still I think the feature set will be expanded in the future.

In sum:

I purchased webCRM before 2 months and since then I am constantly using it. What I like most is the simplicity that this online CRM solution offers - the interface is really clean, you have all the buttons you need (no extra ones) and this makes the whole system to run faster. Another thing that made me extend my subscription is the Outlook integration and the ability to exchage contacts between this application and the CRM solution. Finally, let me say something about why I decided to use that particular CRM system - the cost. Without doubt, every business owner is looking for cost effective solutions and webCRM meets those requirements really well. The price of that solution is 15 Pounds per month, which I think is affordable even for small business owners.

April 3, 2021
Feedback source: the Internet
V
Verified Reviewer

«WebCRM - work from home»

Usability

Support

Features

5

Overall rating

Benefits:

No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product.

Drawbacks:

Only that the amount of users are limited depending on which package you buy. It is a pity that not more users are able to make use of this great software at our company. To add video calls would be a great option!

In sum:

I use it daily and can register every video consultation during this pandemic as well as all packages sold during this time. Making working from home a blessing during this time.

March 23, 2021
Feedback source: the Internet
L
Lynne K.

«Great CRM syste»

Usability

Support

Features

5

Overall rating

Benefits:

This software is easy to use, easy to set up and has excellent editable reporting facilities. I have used several CRM systems but this is by far the easiest to use. I started using WebCRM with little or no knowledge of how to adapt the system but with the help of a trainer, I was able to adapt the sytem to my requirements, where necessary ultimately creating a system that was personalised to our needs.

Drawbacks:

It doesn't make the tea! Nothing apart from that.

In sum:

Excellent experience. The customer services was second to none, everyone at WebCRM are always happy to help with any issues, nothing is too much trouble.

March 17, 2021
Feedback source: the Internet