ClickDesk

Benefits:

There should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Drawbacks:

I really do not have any complaints about this company, I'm full of good reviews, excellent work and excellent service.

Benefits:

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Drawbacks:

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

In sum:

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Benefits:

I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

Drawbacks:

I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.

Benefits:

Immediate chat with potential customers when it DOES work. There really isn't much good to say.

Drawbacks:

The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company!

Benefits:

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Drawbacks:

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

In sum:

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Benefits:

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk.

Drawbacks:

Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor!

Benefits:

Easy to install and deploy, easy to manage, easy to customize... Definitely a solid live chat option.

Drawbacks:

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Benefits:

Worked ok as chat, but nothing special about it.

Drawbacks:

Customer service was pretty miserable, as was trying to reduce the number of agents. A bit dishonest in knowing what has changed or worked + making it look like you are going to be charged to change the plan. User interface was not helpful.

Benefits:

Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc)

Drawbacks:

It could have a better support for geolocation. For example, display the live chat dialog for different locations managed by different agents.

Benefits:

I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.

Drawbacks:

In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.

In sum:

My company can connect with customers without having to download additional add-ons or programs to my desktop.