Compare ClickDesk и Directly

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.

Directlys crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliv... Read more

Rating
3.4 / 5
0 / 5
AB Testing software features
Surveys & Feedback
Surveys & Feedback
Customer Service software features
Live Chat
Performance Metrics
Social Media Integration
Live Chat
Performance Metrics
Social Media Integration
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Great way for social connections and messaging

Benefits:

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take exc... Read more

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Drawbacks:

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in ... Read more

Summary:

Aaron C.
5 / 5

Cost Effective Chat Service

Benefits:

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions an... Read more

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Drawbacks:

Would benefit from a screen-sharing or file-sharing feature.

Summary:

Elizabeth W.
2 / 5

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Benefits:

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small bus... Read more

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk.

Drawbacks:

Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support i... Read more

Summary:

Verified Reviewer
3 / 5

Useful

Benefits:

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Drawbacks:

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little... Read more

Summary:

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-us... Read more

Luciano G.

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